Webinar: Five Ways To Modernize Your Customers Billing Experience

Chances are your billing and payment strategies aren’t delivering the experiences your customers expect. Some clues that it’s time to revisit your approach: your contact center billing-related inquiries are surging, your bill runs cause operational bottlenecks, and your customer churn rate is climbing each month.

In this webinar, hear from guest speaker Lily Varon, Principal Analyst at Forrester Research, and Mark Smith, SVP, Customer Experience from CSG as they discuss how billing and payment issues can (and should) be addressed and what good billing experiences look like today.