Webinar: Top Questions to Ask in Your RFP for Conversational AI or Chatbots


Conversational AI is a critical capability as organizations accelerate their digital transformations to agilely deliver a convenient, empowering customer experience. However, with so much hype in the market, it makes choosing the best conversational AI platform a challenge – especially one that delivers value and meets both short-term and long-term business objectives. This interactive workshop discusses how to write your RFP, including:

• Why relying on YES/NO questions won’t help you sort out the good, the bad and the ugly

• What types of questions you need to be asking and what the answers really mean

• Which “Must-Ask” questions to include in your RFP to discern between truly robust conversational platforms and disappointing dead-end bots

Featuring the following expert speakers:

Amy Allen, Director of Product Management at CSG

Tim Bartz, Presales Consultant for Artificial Solutions

Moderator: Kevin Frieh, Sr. Channel Marketing Specialist at CSG