CSG Assure can help prevent False Answer Supervision (FAS).
False charges—even when not your fault—can cost you millions, leading to customer churn and damaging your reputation. To solve this problem and preserve your customer relationships, you need to put an end to FAS. You need Assure.
Assure is the industry’s most widely used and proven quality assurance solution. A fully managed service with very quick setup and payback, Assure can prevent FAS—the over-charging of successful calls or invoicing of calls that have not been properly answered.
With Assure, you can:
- Detect FAS on all your products and service levels.
- Protect your subscribers from overcharges.
- Screen out fraudulent providers.
Assure is based on CSG’s proprietary test network covering more than 450 mobile operators worldwide. Our SaaS delivery models mean Assure can be easily implemented within one week.