Field Service Management

Dynamic Field Service Management Solutions
The power of good operations is proven in the field, and having the right tools for the job can turn any workforce into a well-oiled machine. CSG offers dynamic field service management solutions that enable flexibility and effectiveness at every possible touch point.

Workforce Express - Get the right technician to the right customer at the right time

Real world solutions that increase operational efficiency and customer satisfaction by getting the right technician to the customer at the right time.

Time is the most valuable asset – for you and for your customers. CSG Workforce Express provides field service management and automation tools that optimize your technicians’ productivity and respect your customers’ availability.

This fully-integrated workforce solution, currently deployed with over 65,000 field technicians around North & South America, turns every aspect of your in-field delivery, installation and service into a competitive advantage.

From the call center to dispatch to the technician, Workforce Express makes sure you can keep your service promises.

“The ability of our field technicians and dispatchers to make real-time updates and changes will provide a new level of operational efficiency”

Resources

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  • Meet CSG
    Videos
  • CSG Workforce Express Scheduling and Resource Allocation Manager
    1.6 MB | Data Sheets
  • Optimizando las Operaciones de Servicio de Campo
    499.1 KB | Case Studies
  • CSG Analysis Report: Optimizing Field Force Operations
    1.0 MB | Industry Reports
  • Delivering a Differentiated Customer Experience in the Home
    1.8 MB | White Papers