Tech Talk with CSG Webinar Series
Welcome to a series of Tech Talks with CSG, showcasing industry analysts, Communication Service Providers, and CSG subject matter experts. These discussions are dedicated to empowering you with the latest industry insights and best practices, enabling you to succeed in the digital age.

Revolutionizing Telecom with CPQ for CSPs
In this episode of Tech Talk with CSG, we explore how CPQ systems are transforming the quote-to-cash process for CSPs.
Speakers:
- John Cyriac Abraham, Principal Analyst, Appledore Research
- Greg Tilton, VP of Product Line, CSG
- Richard Bateman, Head of IT Product Delivery, EonFibre
Embracing the Shift to NetCos & ServCos
In our latest episode of Tech Talk with CSG as we explore the shift for telecom operators to separate network infrastructure (NetCo) from service operations (ServCo), focusing on how this can enhance efficiency, innovation, and profitability. We’ll also delve into emerging technologies, evolving customer expectations, and strategies for transformation.
Keynote: Embracing the Shift to NetCos and ServCos (15 Min)
Speaker: Dario Talmesio, Research Director – Service Provider Strategies, Regulation, 5G Accelerator, Omdia
Panel Discussion: The Next Decade in Telecommunications (25 Min)
Moderator: Isabelle Paradis, Founder and President, Hot Telecom
Panelists:
- Dario Talmesio, Research Director – Service Provider Strategies, Regulation, 5G Accelerator, Omdia
- Rahul Kumar, Vice President & Senior Partner; Global Industry Leader – Telco & Media Industry, IBM
- Chad Dunavant, EVP & Chief Product & Strategy Officer, CSG
Panel Discussion: “AI-Powered Strategies for Telecom Success”
Join industry experts as they explore the transformative power of AI in the telecoms sector and gain valuable insights into the essential considerations for Communications Service Providers when implementing these transformative technologies.
Speakers:
- Patrick Kelly, Founder, Partner, and Principal Analyst, Appledore Research
- Chris Featherstone, Principal Data & Generative AI/ML Telco CX GTM Lead, AWS
- Bindu Subhadramma, Executive Director BSS Core Engineering and Platform Management, Optus
- Gary Manuel Y Kho, FVP for Enterprise Architecture, PLDT
Moderator: Letchu Narayanan, VP Sales, CSG
AI-Driven Personalized Billing Experiences
Explore the cutting-edge advancements in cloud-native SaaS monetization, harnessing the power of AI to elevate subscriber value through hyper-personalized experiences, streamline operational processes for enhanced efficiency, and maintain a competitive edge by staying ahead of industry trends.
Speaker: John Fendley, Vice President of Product Management, CSG
Telco 2030
The Coordination Age: New Roles, Business Models & Capabilities
Explore the evolution of the telecommunications sector and the emergence of the Coordination Age. Discover how operators are set to play a crucial role in optimizing and securing customer activities, moving beyond mere connectivity.
Speaker: Philip Laidler, Partner & Consulting Director, STL Partners
Accelerating Time-to-Market in the 5G era
In the realm of 5G and IoT, along with emerging collaborative business models like B2B2X, the demand for advanced, seamlessly integrated CPQ (Configure, Price, Quote), order management, and monetization systems is set to surge. Uncover the potential of a swift-to-market strategy empowering you and your partners to launch new products and services within a matter of hours, instead of weeks or even months.
Speaker: Greg Tilton, VP Product Line, CSG
Exploring Key CSP Market Opportunities to Unlock Growth with Neel Dayal
Engage in an insightful fireside chat with Neel Dayal, an industry expert with extensive experience in 5G research and implementation. Gain valuable insights into the future of telecommunications.
Speaker: Neel Dayal, Senior Director of Innovation, Rogers Communications
Unleashing the Power of Cloud: Business Transformation & Maximizing ROI
Explore the transformative potential of cloud technology for businesses. Discover strategies for maximizing ROI through 5G integration, harnessing AI-driven insights, and ensuring security with a cloud-native SaaS solution.
Speaker: Sean Casey, VP Product Management, CSG
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