Topic:
Digital Transformation

Innovative, lightning fast speed to market, cost efficient, exceptional customer experience…all of these qualities are found in leading digital business models or they are being invested in by existing businesses building their digital transformation strategies.

In this new digital era, the pace of change and rapid rate of growth in the digital space means your business model and your support systems need the agility, scalability and cost efficiency to enable innovation and growth. We no longer have months or years to adapt and scale operations to keep up, we must be ready for exponential growth now.

Adapting to change is nothing new for us or our customers. But the unprecedented pace of change and colliding trends like the internet of things, digital partner ecosystems, rapid cloud adoption, and machine learning are creating the perfect storm. A storm that is changing the business landscape.

The rules of commerce and interaction are changing so radically that business strategies will never look the same again. The leading companies of our time are continuously resetting the bar with respect to innovation, speed to market and cost to serve. As a result, they have grown revenue by 10-fold in 10 years and market value by 3-6 times their assets. Not because they always have the best technology or the best idea – but because they wrapped innovative business models and digital solutions around their ideas to redefine customer experience.


Being competitive in the new digital world isn’t about just upgrading or modernizing. It’s about changing and changing now. Delivering digital services is not enough. This is about transforming into an innovative digital business that operates at a fraction of today’s costs and drives speed to market in days and hours.

Today’s business models need to embrace the evolved customer, unite a diverse ecosystem of partners, and capitalize on the power of cloud, real time data and the digital experience.

Getting there will be a challenge and enhancing legacy systems is not enough. A complete re-architecture that takes advantage of cloud first capabilities and micro services –– is now essential.

CSG understands that this is a massive change and in an ultra-competitive market, creating a compelling business case to fund change is one of the most significant hurdles.

The CSG advantage is that we are experts on both sides of the equation – we know how to optimize and get the best out of legacy systems to drive down costs and free up funding, and we have the technology, the innovation and the experience to enable a true digital business transformation.

CSG is ready to help you take on the challenge of exponential change, are you ready? For more information please contact us.

The Four Pillars of Digital Excellence

Kimberly Caulfield, 2018-04-25

In my last blog, Business Model Evolution Surpasses Focus on Technology, I mentioned Four Pillars to IoT Success explored during a recent webcast conducted by CSG and Light Reading. Though these pillars are directly relevant to IoT, they are equally so for any business participating in the digital economy.

Day 4: Our 3 Key Trends From MWC

CSG, 2018-03-01

As Mobile World Congress wraps up, we reflect on the three main trends we saw at Mobile World Congress—and what they’ll mean for the future of the mobile industry.

Day 3: The Road Ahead with IoT

CSG, 2018-02-28

With more connected devices coming online every hour, service providers only have one way to keep up: IoT ecosystems. Read on to find out how leaders from Telefónica, T-Mobile and Microsoft are driving innovation with IoT ecosystems that connect cars, consumers, and their businesses at large.

Day 2: How IoT and 5G Will Change the Mobile Economy

CSG, 2018-02-27

The world is becoming more and more connected, thanks to technology like 5G and the Internet of Things. But what how will this connectivity change the world by 2025? Read on for findings from the GSMA’s Mobile Economy report, and learn how mobile operators can monetize increased connectivity.

IoT: Simplifying the Path to Revenue

Featuring Stephen Bell, Senior Analyst – Heavy Reading and Curt Minter, Vice President of Digital Services at CSG this webinar explores the evolving world of IoT.

CSG Recognized as a Leader in a 2017 Gartner Magic Quadrant

CSG, 2017-10-31

The report is out! Gartner, Inc., one of the world’s leading research and advisory companies, has released its 2017 Gartner Magic Quadrant for Integrated Revenue and Customer Management (IRCM) for CSPs (Communications Service Providers).

We are thrilled to report that CSG is recognized in the Leaders quadrant!