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CSG Assure
Protect service quality before revenue slips
When calls fail, messages stall, or roaming breaks down, customers notice fast. Assure helps you test service the way customers experience it, so you can catch issues early, reduce disputes, and protect revenue.
See service quality the way customers do.
See service quality the way customers do
Assure is an active service quality and network testing platform for providers that need a clearer view of what customers actually experience. It helps you test roaming, voice, SMS, and contact center interactions from the outside in, instead of relying on network dashboards, signaling data, or customer complaints to reveal issues.
Capabilities
Test the moments customers actually feel
Assure helps you validate the services customers rely on most, from roaming and voice to messaging and contact center access.
Leverage the world’s largest test network
Test roaming voice, SMS, data, and registration across partner networks so you can catch issues earlier and protect roaming revenue.
Simulate real roaming journeys across partner networks
Validate voice, SMS, data, registration, and eSIM roaming scenarios
Benchmark performance across visited networks, competitors, and roaming partners
Support recurring and ad-hoc roaming test programs
Reduce complaints, credits, and disputes tied to roaming quality
Prove call quality across routes
Actively test live voice paths so you can validate quality, protect premium traffic, and back up SLA commitments with evidence.
Measure end-to-end voice quality using MOS and POLQA
Compare route and supplier performance with more confidence
Validate CLI, DTMF, and call-path quality
Spot service issues passive tools can miss
Make every critical message land
Test SMS delivery, timing, and content so customers get the right message at the right moment.
Validate A2P and P2P SMS journeys
Check delivery, content, and sender details
Test authentication, alerts, and notifications
Find failures before they damage trust
Improve message performance across suppliers
Make it easier to reach you
Test contact center access, IVR flows, and DTMF performance so customers can get through when they need help.
Test inbound access across carrier paths
Validate IVR navigation and DTMF capture
Catch silent failures before they hit agents
Reduce avoidable customer effort
Protect high-value service journeys
Detect fraud before it damages trust and margin
Use active testing to uncover SIM box activity, CLI spoofing, false answer supervision, and other fraud issues that can erode service quality, customer trust, and wholesale margins.
Detect SIM box and illegal bypass activity earlier
Identify CLI spoofing and false answer supervision issues
Validate suspicious routes and supplier behavior with active testing
Reduce fraud-related disputes, overcharging, and margin leakage
Strengthen oversight across voice and interconnect services
Benefits
Ensure uncompromised service quality for subscribers
Catch issues early
Before customers complain find service issues fast, so you can reduce customer impact and protect trust.
Prove service quality
With real evidence, back up SLAs, partner discussions, and service claims with active test results, not assumptions.
Troubleshoot faster
Across complex networks, see what customers actually experience across routes and partner networks so teams can act faster.
Protect revenue
Where quality matters most, reduce disputes, avoid credits, and protect the services your business depends on.
Built for the journeys customers notice first
Assure helps you test the moments that shape trust, from roaming and contact center access to voice quality and critical messaging.
Roaming that feels seamless to customers
Test partner network performance across voice, SMS, and data so customers stay connected and roaming revenue stays protected.
Contact center access that works when needed
Validate IVR, voice quality, and mobile calling paths so customers can reach you without extra friction or failed attempts.
Messages and calls that arrive as they should
Test SMS delivery, content, and call quality so critical customer interactions stay reliable and easier to trust.
Trusted to validate service quality at scale
Designed for high-volume critical services to keep your users connected and deliver quality service.
150+
operators and carriers supported worldwide
600+
global test nodes across 150+ countries in calls
Flexible implementation
Fast implementation
Go-live in less than a week with minimal IT effort or disruption to existing workflows. Preconfigured tests and best-practice templates help teams get started.
Managed services
Free resources from configuration and monitoring work. Focus on result analysis and advanced decision-making.
User-driven testing
Performs ad-hoc testing or setup schedules based on need. Drill down to detailed information on each test result including signaling trace. Pinpoint the root cause of the problem with a couple of clicks.
Need a clearer view of service quality?
See how Assure helps you test roaming, voice, messaging, or contact center journeys so you can catch issues early and protect revenue.
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