Billing Experience Solutions

Enhance Your Billing Experience in the Moments that Matter

Prompt Timely Payments with Personalized, Proactive Communication

CSG Xponent helps you deliver intelligent, personalized messages that capture your customer’s attention, help them understand their bill, and ensure they pay on time. With Xponent, your bill becomes a priority, improving your cashflow and customer retention.

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Collect More Payments, Keep More Customers

Billing isn’t just a transaction—it’s a critical touchpoint with your customer. Get it right, and you build trust, improve satisfaction and increase payment compliance. Miss the mark, and you’ll see expensive retention offers, churn and costly service interactions. CSG Xponent helps you nail every single billing interaction, from bill explanation to payment reminders.CSG Xponent

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Get Critical Interactions Right

Statement & Billing Explanation

Clear Bill Explanations: Make sure customers understand every charge before they pay.

Proactive Change Notifications: Alert customers to changes in billing early to avoid confusion.

18%

reduction in billing contract rate within first four months of deploying bill explanation.

Digital Payment Collection & Reminders

Tailored Payment Reminders: Push the right messages to customers at the right time, without overwhelming them.

Auto-Pay Prompts: Encourage auto-pay setup and make it easy.

Collections Notifications: Handle past-due payments with empathy and urgency, reducing friction and increasing recovery.

3x

increase in responsiveness from at-risk customers by sending digital payment reminders

The Challenges You Face—And How We Solve Them

Reactive, not proactive

Waiting until it’s too late to notify customers of missed payments or changes causes frustration and leads to churn. Xponent proactively engages your customers, reducing delinquencies before they spiral.CSG Xponent

Impersonal, ineffective messaging

Customers ignore generic bills. They resent rigid, one-size-fits-all messages. With Xponent, every message feels personal, helpful and relevant, improving response rates and building trust.CSG Xponent

Costly, inefficient collections

Live agents and outdated collections methods burn through resources and cash. Xponent’s automated, targeted communication reduces collections costs and promotes faster payments, improving your cashflow.CSG Xponent

Reduce Bill Confusion With Proactive, Personalized Outreach

Break down your customers’ billing barriers with proactive outreach, intelligent personalization and the power of generative AI. By simplifying complex billing operations and clearly explaining changes, you can reduce their confusion, lower call volumes and create a billing experience that builds trust and loyalty.

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A Billing Experience That Creates Brand Loyalists

Learn how proactive engagement, clear billing explanations, and streamlined payment options delivered through CSG Xponent can drive revenue and reduce churn.

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Are you ready to transform your billing experience?