Today’s communities are going digital—all for the benefit of their citizens. Documents that used to come in the mail can be accessed online, saving printing costs and helping communities go green. Citizens can also pay their bills online instead of in-person, and receive the latest updates on city services.
At CSG, we help government institutions of any size stay informed and connected to their citizens, and help you make their lives a little easier.
CSG offers payment, communication, printing and data cleansing services for local, state and federal government. Whether you want to provide online payment for city services or handle data securely, we have what you’re looking for.
Tax payments? Check. Court fines and fees? Taken care of. Utility bills? Got it covered. Accept payments for almost any use case you can think of, and do it all using any payment method, on any payment channel. It’s all secure and scalable to meet your needs—our payment solutions are PCI-DSS compliant.
With CSG, you can design and deliver critical government documents like compliance and regulatory communications, property tax statements, election ballots and more. Keep your records up-to-date and history intact with digital, searchable archival services.
Quickly connect your citizens to the right department or services with our natural language processing capabilities in our IVR. Let customers text you to learn more about city services (waste management, water usage, etc.) and check basic account information in real time. And send surveys to gather citizen feedback on city initiatives and programs.
A great customer experience isn’t based on just one experience. It’s the sum of every interaction a customer has with your company. Each interaction has to be designed and delivered on the right channel, at the right time, to engage customers for a lifetime. That’s where CSG can help.
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