Today’s communities are going digital—all for the benefit of their citizens. Documents that used to come in the mail can be accessed online, saving printing costs and helping communities go green. Citizens can also pay their bills online instead of in-person, and receive the latest updates on city services.
At CSG, we help government institutions of any size stay informed and connected to their citizens, and help you make their lives a little easier.
CSG offers payment, communication, printing and data cleansing services for local, state and federal government. Whether you want to provide online payment for city services or handle data securely, we have what you’re looking for.
Tax payments? Check. Court fines and fees? Taken care of. Utility bills? Got it covered. Accept payments for almost any use case you can think of, and do it all using any payment method, on any payment channel. It’s all secure and scalable to meet your needs—our payment solutions are PCI-DSS compliant.
With CSG, you can design and deliver critical government documents like compliance and regulatory communications, property tax statements, election ballots and more. Keep your records up-to-date and history intact with digital, searchable archival services.
Quickly connect your citizens to the right department or services with our natural lanauge processing capabilities in our IVR. Let customers text you to learn more about city services (waste management, water usage, etc.) and check basic account information in real time. And send surveys to gather citizen feedback on city initiatives and programs.
A great customer experience isn’t based on just one experience. It’s the sum of every interaction a customer has with your company. Each interaction has to be designed and delivered on the right channel, at the right time, to engage customers for a lifetime. That’s where CSG can help.
You communicate with customers in a variety of ways–by mail, over the phone, or online. Each of these touchpoints is an opportunity to build ...
Electronic Visit Verification (EVV) systems are a huge undertaking for states in the U.S. An IT vendor built an EVV website to collect and process ...
CSG Journey Orchestration helps you engage customers in real time with timely, personalized and relevant communications. Bridge the touchpoint gaps ...
While customers have more channels they can use to engage with your business, phone remains their go-to. That means the qual ...
What are the biggest pain points for your customers? Your most expensive or time-consuming business processes? There’s a s ...
Electronic Visit Verification (EVV) systems are a huge undertaking for states in the U.S. An IT vendor built an EVV website to collect and process ...
Many online charging systems (OCS) that claim to be cloud-native aren’t taking advantage of everything the cloud has to offer. The solutions are ...
Following mass layoffs during the recent pandemic, a state labor department’s inbound call volume surged to more than 1,500 times its normal dail ...
As businesses see more of their workforce go remote, their HR and IT departments strain to respond to increased support requests from employees. Wi ...