In a perfect world, everything you sell customers would always work. In the real world, that doesn’t happen. Devices break. Service gets interrupted. Network connectivity goes down. Customers contact you to see what went wrong—and you need the right customer care solutions to help make things right.
From sign up to upgrade and beyond, take care of your customers every step of the way with CSG’s customer care solutions. Get a single view of customers across their entire history, regardless of the products they have or payment methods they’ve used. Agents can initiate an order, enter notes, create trouble tickets and view customer information. We’ve pre-configured business processes related to one of the most common customer questions—billing—so agents can quickly resolve any issues that come up. If customers want to resolve a problem themselves or manage their account, they can use our digital self-care apps, available on iOS and Android devices.