Technology Enablement

The best customer experiences require the best technology solutions. The CSG Experiences Practice will bring your vision of seamless experiences to life.

BEHIND-THE-SCENES EXPERTISE

Customers know a world-class experience when they see one, but that experience is powered by what they don’t see: agile application architecture and expert front- and back-end development. These systems support the applications, websites and other digital touchpoints that customers use every day.

Easy and seamless customer journeys depend on interconnected platform architecture to make them possible. CSG Experiences Practice engineers help you build front-end and back-end systems that deliver better experiences, taking advantage of the latest technology and trends.


BUILT FOR SUCCESS

The engineers in the CSG Experiences Practice combine technical expertise with experiential awareness, helping you create the platforms that serve today’s demanding customers. Our offerings include solution engineering, cloud-based deployments, system architecture design, digital commerce, content management systems and customer relationship management applications.

GUIDED BY ENGAGEMENT

Static, transactional customer care is obsolete. We help you create interactive platforms that help customers navigate channels, adapt to individual customer needs and attitudes, and exceed customer expectations of speed and quality.

OPEN-SOURCE AGILITY

We leverage open-source commercial enterprise applications and platforms. This keeps your systems adaptable to changes in customer needs, product offerings and other factors that make or break the customer experience.

ORCHESTRATED COMMUNICATIONS

We provide an industry-leading suite of integrated solutions. From predictive customer journey orchestration to omnichannel communications to AI-driven virtual assistants, our platforms integrate to create best-in-class customer experiences.


PORTFOLIO

CSG EXPERIENCES PRACTICE

With a proven approach, leveraging over 60 work products, we fuel decision-making, frame opportunities for transformed experiences, build shippable solutions, and facilitate continuous improvement.


Resources

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Airtel 4G

Customer Story

Interaction Design / UI/UX / Web Design

Airtel is India’s leading telecom carrier. By designing a micro-site focused on ...

Airtel B2B

Customer Story

The Airtel B2B platform arose from the need to automate a wide range of internal and time-consuming processes. A solid approach starts wit ...

AT&T eBusiness

Customer Story

Interaction Design / UI/UX / Web Design

As one of the world’s largest telecommunications companies, AT&T serves more than ...

Forrester Study: Great CX Cuts Cost And Drives Business Results

Industry Report | 14.0 MB

CSG commissioned a Forrester study covering how end-to-end CX solutions break down silos and optimize data management.

Read a commissioned s ...

Podcast: CSG’s Haifa El Ashkar Discusses Mobile Industry Disruption on The Light Reading Podcast

Podcast

Haifa El Ashkar, Executive Director of Managed Services at CSG, joined The Light Reading podcast to discuss the convergence of mobile identity, blo ...

Surviving Digital Disruption: Why Customer-Centric Business Models Are Key

White Paper | 743.9 KB

Several years ago, the combination of four specific technologies—social, mobile, analytics and cloud, or SMAC—was touted as a “perfect storm. ...