Deepen customer relationships across digital channels
Be there for customers throughout their financial journeys. Offer personalized and secure experiences everywhere, from account creation to bill payment, so it’s easier than ever to do business with you.
Start improving financial customer journeys today
Don’t have the time to map out every customer journey from scratch? The CSG Xponent Ignite journey library comes with dozens of templates designed with best practices in mind, so you can roll out proven journeys from Day 1. Where you take them next, is up to you.
Spend minutes, not hours, on customer engagement
Create and automate journeys for any line of business to get the right message to the right customer at the right time.
- Create your own customer journeys or draw from a pre-built library of finance customer journeys (account activation, loan application, etc.)
- Identify friction points like form abandonment with visual journey flows
- Correlate key journey behaviors to critical KPIs like NPS and revenue
- Ingest and orchestrate data from any source, and integrate with engagement channels like email, text and more
- Build more complex journeys as your maturity increases with CSG’s expert team
Make your data more actionable
Track real-time online interactions anywhere with Xponent Customer Data Platform. Upload your own data (ad hoc research, text analytics) to uncover insights unique to your company.
- Get a clear, 360-degree view of each customer using informed segmentations and predictive models
- Create a unique single profile of all customers and trigger communications in real time to connect with customers when they need you
- Access customer and marketing data with the flexibility to create dashboards, reports and analytics
- Leverage your current technology infrastructure
- Add new data sources and destinations with easy plug-ins to your favorite analytics and data science tools
Integrate systems and channels to deliver secure and personalized communications
Help customers move through their journeys with real-time experiences. Connect on customers’ preferred channel to drive action, while also equipping your employees with tools and information to make their jobs easier.
- Connect all communications channels to a single decisioning interface, and reach clients over SMS, MMS, chat, voice and more
- Answer client questions faster with automated channels like conversational AI
- Handle hundreds of thousands of calls at peak times with inbound and outbound voice capabilities
- Deliver compliant, consistent and secure communications that build trust with your customers
- Find the right mix of print and digital to improve engagement, and encourage clients to adopt digital channels