Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
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Digital Disruption in Telecom, Part 3: The Power Shift to the Customer

This is part three in a three-part series on digital disruption in the telecom industry. Read the first and second installments, and stay tuned for a new thought leadership piece at the beginning of D ...

Map a Path to Better Customer Experiences

Businesses think they’re doing everything right. They’re connecting with customers on nine or ten different channels, most of which are digital. They’re answering customer questions on social me ...

Digital Disruption in Telecom, Part 2: The Power Shift of Digital Identity and Blockchain

This is part two in a three-part series on digital disruption in the telecom industry. Read the first installment here and stay tuned next week for the third and final installment. The GSMA defines di ...

Digital Disruption in Telecom, Part 1: The Power Shift of eSIM and the Internet of Things

This is part one in a three-part series on digital disruption in the telecom industry. Stay tuned over the next three weeks for the second and third installments. The eSIM, as with many innovations, w ...

MWC Los Angeles Conference Recap – Where Content and Connectivity Collided

Over the past three days, over 20,000 attendees converged on the Los Angeles Convention Center at MWC Los Angeles to discuss the latest advancements in 5G, IoT, immersive content, and more. Los Angele ...

MWC Los Angeles Day 2 – Intelligent Connectivity in Action

During the Day 2 keynote at MWC Los Angeles, communications service providers (CSPs) and entertainment executives touted the 5G advancements they’ve made and are still to come, and exciting use case ...