Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
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It’s Time for CSPs to Embrace Public Cloud (Or, How I Learned to Stop Worrying and Love the Public Cloud)

I’m not afraid to say it—I am a big believer in the public cloud. With features like incredible scalability, lower costs and serious reliability, there’s massive upside for communications servic ...

Data Protection Leads to a Better Customer Experience

Each company faces unique challenges, but there are some industry-wide obstacles that every communication service provider (CSP) faces. Take the handling of data, for example. As the adoption of 5G, I ...

5 Payment Trends To Watch For In 2021—And Beyond

If we’ve learned anything in the last year, it’s that human beings have a remarkable capacity to adapt to rapidly changing and challenging circumstances. Some of the changes introduced in the last ...

The 5G and IoT Surge Is Coming. Are CSPs Ready to Monetize the Opportunity?

The rise of 5G and IoT will usher in a new era of unprecedented connectivity for the communications industry. By one estimate, there will be 1.5 billion 5G connections by 2025. With ultra-low latency ...

5 Enterprise Use Cases CSPs Can Capitalize On Today

Today, more than half of all communications service providers (CSPs) globally get 90 percent of their revenue from B2C. But the future looks quite different. In the next five to 10 years, over 75 perc ...

3 FIELD SERVICE BOOSTS THAT KEEP CUSTOMERS HAPPY—AND COSTS DOWN

It’s been apparent to companies for some time: when it comes to satisfying customers, you’re never just competing with your competitors. Regardless of your industry, your customers compare you to ...