Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
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Are You Ready to Avoid the 5G Struggle?

The age of 5G is truly upon us, with announcements of 5G pilots and rollouts occurring almost daily. It’s at the center of carrier planning and investment strategies for the 2020s, and its virtues a ...

3 Digital Transformation Challenges In 2020

No two companies have experienced COVID-19’s market effects the same way. But here’s one commonality: six out of 10 business leaders said the pandemic accelerated digital transformation at their o ...

Top 5 Digital Transformation Trends in 2020

The concept isn’t new. Every forward-looking business has had discussions about implementing a transformation strategy at some level. But in many instances, the actual implementation is years away, ...

Interview With CSG’s Finn Kornbo on Fraud Prevention

This interview originally appeared in Telecom Review Africa. The ICT industry has long suffered from fraudulent activities and has aimed to permanently fight them. In order to know more about his opin ...

5 Conversational AI Use Cases

What’s your vision for conversational technology in your company’s digital transformation plan? Chances are, it’s not “a chatbot here, a chatbot there.” But unfortunately, that’s what a lo ...

YOUR BURNING CX QUESTIONS ANSWERED

Companies have more data and resources than ever to create seamless customer experiences (CX). But according to a Forrester Consulting study commissioned by CSG, only 51 percent of companies can custo ...