Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
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Combatting Telecom Fraud in Africa

Fraud can be a pervasive and costly issue, a fact the ICT industry knows all too well. According to a recent CFCA study, fraud losses accounted for approximately R411 billion, or 1.74 per cent of tot ...

Forte Places 2nd in The Strawhecker Group’s “Best in Breed” API Set Award

A payments gateway needs to be easy to use, fully functional and intuitive for developers. Today, The Strawhecker Group (TSG), an industry leader in payments consulting and analytics, released their 2 ...

Total Experience in Field Service: What It Is, and How to Optimize It

Until recently, successful field service management (FSM) was about keeping the customer happy. Now, it’s about keeping everyone happy. That was the industry backdrop for a webinar that Field Techno ...

Busting the Biggest Myths Surrounding the Public Cloud

Many organizations are putting their money where the cloud is. A Gartner survey found approximately 70 percent of organizations that currently use cloud services plan on increasing their cloud spendin ...

Maximizing the 5G and IoT Monetization Opportunity

CSPs are poised to capitalize on the transformative power of 5G, enabling use cases like network slicing, partner ecosystems and more. But to distinguish themselves and stay ahead, CSPs need to get to ...

Clear your Field Service Roadblocks with AI and AR

Field service management (FSM) is in the midst of upheaval—and it’s about time. In the last decade of working with companies on FSM, I’ve seen how field service operations have been slow to evol ...