It’s been apparent to companies for some time: when it comes to satisfying customers, you’re never just competing with your competitors. Regardless of your industry, your customers compare you to ...
Liz Bauer, Chief Marketing and Customer Officer Looking back at the telecom trend predictions our global experts made last year, you’ll notice two things: They came too early to account for the coro ...
With several COVID-19 vaccines now being rolled out in multiple countries, coordinated two-way mass communication between providers and patients regarding vaccines will be essential. Providers need to ...
The B2B segment is poised for growth, but communications service providers (CSPs) need to adapt by evolving their business architecture and models to support innovation. In a TM Forum Digital Leadersh ...
When companies have to fast-track years’ worth of digital transformation in a matter of weeks, as many did during the pandemic, they’re likely to overlook critical aspects of their customer experi ...
It’s been said that when the going gets tough, the tough get going. The COVID-19 pandemic and the ensuing economic fallout have been trying for individuals and companies alike. Faced with uncertaint ...