Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
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How COVID-19 Accelerated Digital Transformation

COVID-19 has shown businesses the hard way that digital transformation is essential to both surviving something like…well, COVID-19, and engaging customers the way they want to be engaged.  Let’s ...

Conversational AI Statistics That Will Have You Talking

Conversational AI is becoming an essential piece of businesses’ digital transformation plans. Consumers like it, and within a few years they will come to expect it when they call a customer service ...

4 Benefits of Digital Business Model Transformation

There is a tendency to focus on the digital and technological aspects of digital transformation. While implementing innovative technology is certainly important, a successful transformation requires s ...

Are You Ready to Avoid the 5G Struggle?

The age of 5G is truly upon us, with announcements of 5G pilots and rollouts occurring almost daily. It’s at the center of carrier planning and investment strategies for the 2020s, and its virtues a ...

3 Digital Transformation Challenges In 2020

No two companies have experienced COVID-19’s market effects the same way. But here’s one commonality: six out of 10 business leaders said the pandemic accelerated digital transformation at their o ...

Top 5 Digital Transformation Trends in 2020

The concept isn’t new. Every forward-looking business has had discussions about implementing a transformation strategy at some level. But in many instances, the actual implementation is years away, ...