Companies have more data and resources than ever to create seamless customer experiences (CX). But according to a Forrester Consulting study commissioned by CSG, only 51 percent of companies can custo ...
Cellular and data volumes have surged during the coronavirus pandemic. According to Comscore, in-home data usage increased by 18 percent in mid-March 2020 compared to March 2019. There was also a 34 p ...
What is a chatbot? A: A sophisticated artificial intelligence interface that engages customers in human-like conversation. or B: A glorified FAQ that recites canned answers to a limited set of questio ...
Over the next three to five years, thousands of next-generation satellites will be deployed worldwide. Low earth-orbiting (LEO) satellites will be a fraction of the size and cost from previous generat ...
More than ever, customers are basing their buying decisions on customer experience (CX), and they have forced companies to act. Companies are now investing more resources in CX initiatives, and they p ...
Companies are embracing artificial intelligence (AI) technology in a variety of settings, but one part of the business—the contact center—is receiving extra AI investment. The contact center AI ma ...