Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
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3 FIELD SERVICE BOOSTS THAT KEEP CUSTOMERS HAPPY—AND COSTS DOWN

It’s been apparent to companies for some time: when it comes to satisfying customers, you’re never just competing with your competitors. Regardless of your industry, your customers compare you to ...

7 Trends Transforming the Telecom Industry in 2021

Liz Bauer, Chief Marketing and Customer Officer Looking back at the telecom trend predictions our global experts made last year, you’ll notice two things: They came too early to account for the coro ...

3 Ways Healthcare Providers Can Prepare for Critical Mass Communications

With several COVID-19 vaccines now being rolled out in multiple countries, coordinated two-way mass communication between providers and patients regarding vaccines will be essential. Providers need to ...

How to Drive Innovation in Enterprise Telco

The B2B segment is poised for growth, but communications service providers (CSPs) need to adapt by evolving their business architecture and models to support innovation. In a TM Forum Digital Leadersh ...

Want to Improve Your Customer Experience? Sync Your Online and Offline Interactions

When companies have to fast-track years’ worth of digital transformation in a matter of weeks, as many did during the pandemic, they’re likely to overlook critical aspects of their customer experi ...

Ready for takeoff – How to quickly launch a fighter brand

It’s been said that when the going gets tough, the tough get going. The COVID-19 pandemic and the ensuing economic fallout have been trying for individuals and companies alike. Faced with uncertaint ...