What is a chatbot? A: A sophisticated artificial intelligence interface that engages customers in human-like conversation. or B: A glorified FAQ that recites canned answers to a limited set of questio ...
Over the next three to five years, thousands of next-generation satellites will be deployed worldwide. Low earth-orbiting (LEO) satellites will be a fraction of the size and cost from previous generat ...
More than ever, customers are basing their buying decisions on customer experience (CX), and they have forced companies to act. Companies are now investing more resources in CX initiatives, and they p ...
Companies are embracing artificial intelligence (AI) technology in a variety of settings, but one part of the business—the contact center—is receiving extra AI investment. The contact center AI ma ...
Digital disruptors like Amazon, Uber and Airbnb baked pricing innovation into the core of their business model—and did it from the start. They understood how to price different offers for different ...
As we enter a new decade, we’ve discovered six new trends that will transform the telecom industry in 2020 and beyond, sourced directly from our global experts in the field. Digital tr ...