Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
  • By Type
  • By Tag

5 Payment Trends To Watch For In 2021—And Beyond

If we’ve learned anything in the last year, it’s that human beings have a remarkable capacity to adapt to rapidly changing and challenging circumstances. Some of the changes introduced in the last ...

The 5G and IoT Surge Is Coming. Are CSPs Ready to Monetize the Opportunity?

The rise of 5G and IoT will usher in a new era of unprecedented connectivity for the communications industry. By one estimate, there will be 1.5 billion 5G connections by 2025. With ultra-low latency ...

5 Enterprise Use Cases CSPs Can Capitalize On Today

Today, more than half of all communications service providers (CSPs) globally get 90 percent of their revenue from B2C. But the future looks quite different. In the next five to 10 years, over 75 perc ...

3 FIELD SERVICE BOOSTS THAT KEEP CUSTOMERS HAPPY—AND COSTS DOWN

It’s been apparent to companies for some time: when it comes to satisfying customers, you’re never just competing with your competitors. Regardless of your industry, your customers compare you to ...

7 Trends Transforming the Telecom Industry in 2021

Liz Bauer, Chief Marketing and Customer Officer Looking back at the telecom trend predictions our global experts made last year, you’ll notice two things: They came too early to account for the coro ...

3 Ways Healthcare Providers Can Prepare for Critical Mass Communications

With several COVID-19 vaccines now being rolled out in multiple countries, coordinated two-way mass communication between providers and patients regarding vaccines will be essential. Providers need to ...