Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
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Putting People at the Front of Digital Transformation

When we talk about digital transformation, the conversation almost immediately jumps to the technological aspects. And while there is no denying a technology upgrade is a vital component of every digi ...

How Warranty Contract Management Improves Your Customer Experience  

When a product breaks, customers rely on your brand to fix their problem, even if a third party does the work. Developing a strong warranty customer experience journey not only builds trust and loyalt ...

Telecom Trends to Watch in 2022 (Plus 1 Major Megatrend)

The last two years have been anything but predictable. That might make predictions on telecom industry trends seem a little futile. We’re honest enough that we can’t say for sure what will happen ...

CSG Receives Analyst Recognition for Industry-Leading Solutions

The strong relationships we share with many analyst firms are integral to growth and innovation at CSG. This is because of our dedication to excellence across the board in the solutions we deliver for ...

Leaving a Legacy: Telcos in the Digital Partnership Era

There’s nothing wrong with leaving a legacy—after all, it often means that something great was accomplished. Yet, the term legacy is not future-facing and refers to a feat accomplished in the past ...

How to Explore Your Customer Journey

Journey analytics is the key way that businesses understand the customer experience they deliver. This is because journey analytics allows business leaders to look at a holistic view of the metrics th ...