Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
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Want to Improve Your Customer Experience? Sync Your Online and Offline Interactions

When companies have to fast-track years’ worth of digital transformation in a matter of weeks, as many did during the pandemic, they’re likely to overlook critical aspects of their customer experi ...

Ready for takeoff – How to quickly launch a fighter brand

It’s been said that when the going gets tough, the tough get going. The COVID-19 pandemic and the ensuing economic fallout have been trying for individuals and companies alike. Faced with uncertaint ...

How COVID-19 Accelerated Digital Transformation

COVID-19 has shown businesses the hard way that digital transformation is essential to both surviving something like…well, COVID-19, and engaging customers the way they want to be engaged.  Let’s ...

Conversational AI Statistics That Will Have You Talking

Conversational AI is becoming an essential piece of businesses’ digital transformation plans. Consumers like it, and within a few years they will come to expect it when they call a customer service ...

4 Benefits of Digital Business Model Transformation

There is a tendency to focus on the digital and technological aspects of digital transformation. While implementing innovative technology is certainly important, a successful transformation requires s ...

Are You Ready to Avoid the 5G Struggle?

The age of 5G is truly upon us, with announcements of 5G pilots and rollouts occurring almost daily. It’s at the center of carrier planning and investment strategies for the 2020s, and its virtues a ...