Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
  • By Type
  • By Tag

DTW Session Recap 1: Making Moves in the 5G Era

TM Forum’s Digital Transformation World Series brings together over 400 communication service providers (CSPs) to discuss the most pressing issues and opportunities facing the industry. It should co ...

3 TAKEAWAYS FROM THE 2021 GARTNER® MAGIC QUADRANT™ FOR FIELD SERVICE MANAGEMENT

If you’re in the field service business, it’s not news to you that the industry has undergone major shifts over the past year. What’s more helpful to know, however, is where field service is hea ...

Roaming in the age of COVID

It’s safe to say that well over a year into the COVID-19 pandemic, we’re all very familiar with our homes (for some, maybe too familiar). Many people across the globe are eager to leave the confin ...

Sky Diving—A Deeper Look into the Telco Cloud Ecosystem

5G is the game-changing innovation disrupting virtually every industry. With the proliferation of new deployments and use cases, there’s no shortage of topics when it comes to 5G. Recently, at the B ...

4 Ways Your Billing Statement Can Do More for Your Business

When a company’s paper billing statement is poorly designed, they tend to find that out quickly. That is because a poorly designed paper statement can have complex wording, hard-to-find information ...

4 Trends in Digital Monetization

In the immortal words of Ferris Bueller, “life comes at you fast.” When it does, it often comes with constant and major changes. This idea applies to the telco world as well. Each generation of co ...