Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
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5G Market Disruption Demands Pricing Innovation from the Get-Go

Digital disruptors like Amazon, Uber and Airbnb baked pricing innovation into the core of their business model—and did it from the start. They understood how to price different offers for different ...

6 Trends Transforming The Telecom Industry In 2020

As we enter a new decade, we’ve discovered six new trends that will transform the telecom industry in 2020 and beyond, sourced directly from our global experts in the field.     Digital tr ...

To Boost Wholesale Profits, Look Beyond Connectivity

How do cinemas make money? You might think they earn a good chunk of revenue from screening the latest movies and films. But that’s not the case. For example, the average cinema in the United Kingdo ...

Digital Disruption in Telecom, Part 3: The Power Shift to the Customer

This is part three in a three-part series on digital disruption in the telecom industry. Read the first and second installments, and stay tuned for a new thought leadership piece at the beginning of D ...

Map a Path to Better Customer Experiences

Businesses think they’re doing everything right. They’re connecting with customers on nine or ten different channels, most of which are digital. They’re answering customer questions on social me ...

Digital Disruption in Telecom, Part 2: The Power Shift of Digital Identity and Blockchain

This is part two in a three-part series on digital disruption in the telecom industry. Read the first installment here and stay tuned next week for the third and final installment. The GSMA defines di ...