By Jim Hare, Vice President and GM Global Field Services Management, CSG Solving your customers problems are not a single event or action. It is a series of events that happen overtime. The mor ...
As companies move mountains during digital transformation, it’s easy to overlook the basics. They’re overhauling how they interact with consumers using conversational AI, predictive analytics and ...
The catalogs of CSP (communication service provider) market offerings are set to explode as new digital services emerge, powered by B2B2X business models. CSPs are well-positioned to capitalize on the ...
The ongoing roll-out of 5G and the continued emphasis on digital transformation are driving broad changes within the telecoms industry as communications service providers (CSPs) evolve into digital se ...
Notification overload: it’s happening. Brands are sending the same message, multiple times, through email, text, voice and social media. They’re trying to move consumers along in their journeys, w ...
What Goes Into Delivering a Great Billing Customer Journey? If you’re in a technical role, functionality like payment processing and invoice generation might be top of mind. If you’re in a mark ...