Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
  • By Type
  • By Tag

Conversational AI vs. Chatbots—What’s the Difference?

What is a chatbot? A: A sophisticated artificial intelligence interface that engages customers in human-like conversation. or B: A glorified FAQ that recites canned answers to a limited set of questio ...

Satellite Connectivity: When Mobile Goes Global

Over the next three to five years, thousands of next-generation satellites will be deployed worldwide. Low earth-orbiting (LEO) satellites will be a fraction of the size and cost from previous generat ...

[INFOGRAPHIC] THE GAP TO GREAT CX

More than ever, customers are basing their buying decisions on customer experience (CX), and they have forced companies to act. Companies are now investing more resources in CX initiatives, and they p ...

4 Ways Conversational AI Can Support Your Contact Center

Companies are embracing artificial intelligence (AI) technology in a variety of settings, but one part of the business—the contact center—is receiving extra AI investment. The contact center AI ma ...

5G Market Disruption Demands Pricing Innovation from the Get-Go

Digital disruptors like Amazon, Uber and Airbnb baked pricing innovation into the core of their business model—and did it from the start. They understood how to price different offers for different ...

6 Trends Transforming The Telecom Industry In 2020

As we enter a new decade, we’ve discovered six new trends that will transform the telecom industry in 2020 and beyond, sourced directly from our global experts in the field.     Digital tr ...