Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
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The Business of Building Smart Societies

For consumers, the definition of “next-generation technology” is pointedly different than what it was just a few years ago. Artificial intelligence has become a practical tool in the home – thin ...

The Right Technology: Creating a Solid Foundation

The confluence of SMAC (social, mobile, analytics and cloud) technologies has dramatically raised the bar—and pace—that businesses must innovate, operate and serve their customers. Interestingly, ...

The Fourth Industrial Revolution: Keeping Pace (and the Doors Open) in This New Era

The past three industrial revolutions spanned more than 220 years.  Each built upon the others, bringing technological advances that have resulted in an all-pervasive, qualitative impact on how we wo ...

Understanding Gen Z and Advertising in the Subscription Economy

Generation Z, those born after 1996 according to Pew Research, is the first truly digital native generation. They’ve never known life without the internet – the magnitude of how this frames their ...

5 Trends Influencing the Future of Consumer Payments

Consumers once reached for their wallets or pulled out their checkbooks when buying anything. Today, a purchase is as easy a facial scan or a few taps on your smartphone screen. The combination of tec ...

World Cup 2018: Engaging Fans Through Immersive Experiences

The World Cup is perhaps rivaled only by the Olympics in its ability to bring together the global community to celebrate athletic competition. Even Americans are choosing their alternates and are foll ...