Resource Type: eBook

  • Strengthening Banking Customer Loyalty with Smoother Journeys


    Are you struggling to retain bank customers? If so, it’s time to prioritize customer experience. Learn how to eliminate CX “paper cuts.”

  • What’s In & What’s Out for Telcos in 2024? Predictions Impacting CSPs


    The game is changing for CSPs. Traditional reselling and saturated markets are shifting towards a new, enterprise-focused business model. Communications service providers (CSPs) are reinventing themselves as “techcos,” evolving from connectivity providers to offering a comprehensive digital and technology services portfolio.

  • Guide to Showing ROI: 6 Better Ways to Justify Your CX Spend


    An exceptional customer experience strategy is constantly delivering value to your customers. Discover six ways to finally start showing your CX impact in this eBook.

  • 2024 State of the Customer Experience Report


    How people have typically thought about their customer experience strategy is shifting under their feet. In this year’s State of the Customer Experience Report, we break down five major changes to conventional wisdom based on industry studies, CSG data, and in-year experiences working with our clients.

  • Migration Mastery: How to De-Risk Your Telecom Billing System Conversion


    Your outdated billing system may be holding you back. Traditional systems are clunky, inflexible, and expensive to maintain. They can damage customer satisfaction, limit your ability to offer new services, and stifle your financial potential.

  • A Quick-Start Guide to Implementing GenAI in CX


    In today’s competitive landscape, customers expect a seamless digital experience. In order to do this, organizations must keep up with trends including Generative AI for hyper-personalization. Confused on how to get started adopting Generative AI?