Consumers have more methods than ever for getting things done. Thanks to a growing array of digital channels and the mainstreaming of artificial intelligence (AI) tools, they have ample choices for how they want to make purchases, get customer support and fulfill other needs. The question is, which methods do consumers prefer?

Subscription management platforms were introduced a decade ago, but they can’t keep pace with change. The digital economy has amplified customer expectations and demand for more value-added services. Whatever the focus of your business may be, you need an intelligent subscription management platform for the future, designed to deliver the services your customers need.

We have entered a new era of co-creation with partners. The number and complexity of partner relationships increases, so are your partners’ expectations for great experiences. Successful CSPs will build capabilities like zero-touch partner onboarding and seamless self-care into their ecosystems to make signing up and joining as easy as possible.

For financial services companies, batch-and-blast mass communications are no longer good enough…

For healthcare organizations, batch-and-blast mass communications are no longer good enough to capture patients’ attention. Improving patient engagement (and the health outcomes that come it) now requires context-driven notifications that propel patients to act.

For companies in retail, batch-and-blast mass communications are no longer good enough. Improving customer engagement now requires context-driven notifications that propel customers to act.