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        • Our Solutions:

          Achieve your business goals with our comprehensive solution portfolio.

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        • icon-customer-communicationsCustomer Communications & Operations – Communicate with customers on their channel of choice.
        • icon-network-solutionsNetwork Solutions – Handle 5G data at scale.
        • icon-revenue-managementBilling, Revenue Management & Monetization – Go from a telco leader to a digital leader.
        • icon-configureConfigure, Price, Quote – Spend less time hardcoding and more time closing.
        • icon-customer-experienceCustomer Experience – Drive customer loyalty with every interaction.
        • icon-payment-merchantPayment & Merchant Services – Getting paid should always be the easy part.
        • icon-wholesaleWholesale & Partner Management – Streamline every part of the partner journey.
      • 2025 State of the Customer Experience eBook mock up on white background
        The State of the Customer Experience Report 2025

        In our annual report analyzing trends in customer experiences, we dive into the biggest challenges CX programs face and offer well-researched strategies for how to overcome them.

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        • Our Platforms:

          Leverage industry-leading technology to solve your business problems.

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        • icon-csg-ascendonCSG Ascendon – Cloud-native SaaS platform that gets you to market faster.
        • icon-csg-forteCSG Forte – A scalable payments platform that streamlines the end-to-end payment journey.
        • icon-csg-acpCSG ACP – Market-leading platform for broadband, cable, and satellite providers.
        • icon-csg-encompassCSG Encompass – Scalable revenue management for any business model.
        • icon-csg-xponentCSG Xponent – A real-time CX platform for personalized engagement.
      • Happy African female checking her billing statement
        Estimate your ROI with CSG Bill Explainer

        Simplify the customer billing experience and earn customers’ trust, loyalty, and referrals with CSG Bill Explainer.

        Estimate your ROI
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        • Our Industries:

          A wide variety of industries partner with CSG to succeed.

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        • icon-telecommunicationsTelecommunications – Connect customers to what they care about.
        • icon-retailRetail – Create the ultimate buying experience.
        • icon-healthcareHealthcare – Engage patients when it matters most.
        • icon-insuranceInsurance – Simplify insurance interactions every step of the way.
        • icon-tolling-smart-mobilityTolling & Smart Mobility – Improve revenue collection by turning anonymous drivers into customers.
        • icon-financial-servicesFinancial Services – Be there for customers at every stage of their financial journeys.
        • icon-governmentGovernment – Experiences that transcend citizens’ expectations.
        • icon-utilitiesUtilities – Simplify utility management for both you and your customers.
      • CSG Recognized as a Leader in Frost & Sullivan’s 2023 5G Revenue Management & Monetization Radar

        The Frost Radar for Global 5G Revenue Management and Monetization, 2023 examines how CSPs can fully capitalize on their 5G investments.

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  • icon-why-csgWhy CSG
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        • Why Choose CSG:

          Partner with CSG to solve your biggest business challenges.

        • icon-our-customersOur Customers – We deliver real business outcomes.
        • icon-about-csgAbout CSG – Working hard to make your life easier.
        • icon-partnersPartners – Together, we can help simplify our customers’ most complex problems.
        • icon-global-impactGlobal Impact – Making a difference from the inside out.
        • icon-our-leadershipOur Leadership – Bringing decades of experience in monetization and customer engagement.
        • icon-awardsAwards & Recognition – Celebrating our achievements and industry acclaim.
        • icon-trust-centerTrust Center – Keeping our customers’ data secure.
        • icon-industriesIndustry Associations – Supporting great organizations globally.
          Working alongside industry innovators
      • Man and woman in classic suit discussing business details and using laptop while standing outdoors
        2025 Gartner® Market Guide for CSP Revenue Management & Monetization Solutions

        Get expert insights into the CSP revenue management & monetization landscape and learn why Gartner has recognized CSG as a Representative Vendor.

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  • icon-investorsInvestors
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        • Resources:

          Explore these resources to help guide your journey.

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        • icon-all-resourcesResource Center – All the resources you need to succeed.
        • icon-customer-storiesCustomer Stories – See how we help our clients achieve greatness.
        • icon-contact-usContact Us – Get in touch with us today.
        • icon-newsNews & Insights – Discover CSG blogs, media coverage and press releases.
        • icon-upcoming-eventsUpcoming Events – Explore our upcoming events.
      • CSG Named a Leader in The Forrester Wave™️ for Customer Journey Orchestration

        Discover expert insights into the CJO landscape and understand why CSG has been recognized as a Leader among the most influential platforms.

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  • Major Health System Executes Appointment Reminders

    July 1, 2025

    Learn how one U.S. health system decreased no-show rates and increased revenue by implementing automated appointment reminders.

  • A Large Service Operator Empowers Customers with Transparent Billing

    June 30, 2025

    Tired of confused customers? CSG Bill Explainer offers a personalized, intuitive bill breakdown, reducing call center volume and saving costs. Discover how this tool transformed a client’s customer experience and boosted satisfaction.

  • CSG Xponent Communications

    June 18, 2025

    Don’t just send customers more messages. Send omnichannel messages that matter, when they matter most. Download the datasheet on Xponent Communications.

  • Create Consistent, Compliant and Scalable Letter Communications

    June 10, 2025

    Transform your customer communications with CSG Communication Studio Letters —where self-service, real-time updates and personalization come together to enhance customer and employee experience.

  • CSG Xponent Profiling

    June 3, 2025

    Learn how to build real-time, customer profiles that let you deliver the most finely personalized experiences. Download the datasheet on CSG Xponent Profiling.

  • Don’t Just Inform — Engage Customers With Every Update

    June 2, 2025

    Effective communication about appointments and service status is essential. Without it, customers become frustrated, miss appointments, and are more likely to leave.

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CSG®, Ascendon®, CIT® and Forte® are registered trademarks of CSG Systems, Inc. All third-party trademarks, service marks, and/or product names which are referenced in this document are the property of their respective owners, and all rights therein are reserved.