CSG Ascendon
Grow Your Subscriber Base and Deepen Customer Loyalty
CSG Ascendon is the only unified, cloud-native platform that seamlessly combines revenue and customer experience management with AI-powered analytics. Unlock new revenue streams, speed up time to market and engage customers at critical moments—all while reducing costs.
Launch faster, scale smarter and personalize with precision
Ascendon transforms how you deliver value—from onboarding to continuous growth.
Develop, launch and sell more
CSG Ascendon accelerates your business growth by combining revenue management and intelligent customer experience management.
- Engage: Deliver hyper-personalized experiences across every touchpoint.
- Monetize: Drive revenue with flexible pricing, targeted promotions and dynamic bundling.
- Offer: Rapidly launch new services and products.
- Retain: Enhance loyalty with exceptional service and proactive churn management.
Offering an intelligent platform to bring it all together
Launch fast. Fail fast. Scale fast.
Get to market so fast your competitors won’t even know they’re behind. Learn what isn’t working—and double down on what is—so you can deliver maximum value every time.
- Launch Ascendon in as few as 12 weeks and roll out new services in just days.
- Support new use cases with comprehensive charging models (one time, subscription, usage based).
- Diversify lines of business to offset flat revenues in other departments.
- Stand up Ascendon as an adjunct CSG billing system to minimize operational disruption.
Leverage the power of your billing data
Unlock deeper customer insights and fuel even more targeted experiences by tapping into the rich source of information within your billing data. Ascendon seamlessly integrates this valuable data, empowering you to:
- Offer personalization at scale: Craft unique experiences for every customer, no matter how large your audience.
- Create omnichannel excellence: Engage customers effortlessly across their preferred channels.
- Focus on customer centricity: Prioritize customer satisfaction from start to finish.
- Tailor customer journeys: Guide customers with personalized interactions throughout their lifecycle.
- Proactively solve problems: Anticipate and address issues before they impact customer experience.
- Provide real-time insights: Make data-driven decisions instantly.
- Predict and prevent churn: By staying ahead of customer needs, you boost customer loyalty.
Get the most out of cloud services and scale
Increase efficiency with a platform and processes built for the digital world. Get the technical flexibility you need with our modular build and microservices.
- Automate order fulfillment, self-service and more with pre-built workflows.
- Integrate Ascendon’s 350+ APIs with the platforms you use every day.
- Deploy some or all Ascendon modules to maximize your ROI.
- Scale up and down on demand (and especially during peak times) with the scalability and reliability of cloud and microservices.
- Always be online when it counts with managed infrastructure and active/inactive architecture.
Fueling growth, transforming experiences
Identity management
Authenticate and register subscribers from within your site or platform with native integrations. Enable enterprise ID management with federated identity.
Product catalog
Manage one-time or recurring products with Ascendon’s product catalog. Build product and pricing rules to drive maximum acquisition and upsell.
Intelligent journey orchestration and decisioning
Unlike traditional systems that focus on transactional processing, Ascendon delivers tailored experiences across the customer lifecycle, increasing customer satisfaction and retention.
e-Wallet
Support popular payment methods like credit and debit cards, PayPal, physical/digital gift cards, loyalty points, Apple Pay, Google Pay and direct-carrier billing.
Reporting
Get a real-time view of customer, product, sales and transaction data through a reporting portal. Design dashboards within Ascendon or extract the data into your own analytics suite.
Boost ARPU, reduce churn and get to market 85% faster.
Talk to an expert-
CSG is a trusted partner of ours and their expertise and commitment to our success enabled us to go live on time.
-
Working with CSG…enables us to provide our customers with an unmatched personalized experience that aligns with this new age of converged connectivity.
