Infinitely Scalable
Start with a single journey or a dozen, then expand experiences to onboarding, upsell, retention and beyond.
One of the biggest challenges to customer journey success is getting started. In the past, only the largest organizations have had the resources to invest in holistic journey technology solutions. Today, every business can benefit from top-of-the-line customer journey capabilities.
To make it easier to get started, we’ve developed a set of pre-built customer journeys that can be deployed in under 90 days. Our customer experience design and services team manages the technical setup, troubleshooting, and implementation, so your team can focus on creating the next best experience for your customers anytime, anywhere, on any channel.
CSG Journey as a Service allows you to get started fast, deploy proven-value journeys, and demonstrate ROI from day one—without starting from square one. Building from a single journey allows you to avoid internal resource bottlenecks, prove value at every step, and seamlessly move customers and clients from journey to journey as you expand.
Start with a single journey or a dozen, then expand experiences to onboarding, upsell, retention and beyond.
See journey improvements while you get your morning coffee as our services team optimizes the experience for your customers.
Every pre-packaged journey within the Journey as a Service offering lays the foundation for future journey success.
In 2021, we tracked over 10 billion customer journey interactions—our most of any edition—across a plethora of chann ...
Today’s customers demand easy, seamless experiences from brands. And oftentimes, it falls on marketers to ensure they get ...
Customer journeys create competitive experiences that drive loyalty and influence purchasing decisions. Creating a robust and effective customer jo ...
Today, batch-and-blast mass communications are no longer good enough. Improving customer engagement now requires context-dri ...
Just like “ghosting” in the social sense, customers can abandon your brand for reasons you don’t know. But you can learn why customers ghost ...
A major life insurance provider was redesigning their lead management process to more quickly balance the demands of th ...
A U.K. financial leader and provider of existing clearing and faster payments services used this opportunity to create a ...
A major producer of consumer packaged goods (CPG) in the Japanese market needed a better way to onboard their existing ...
Kitewheel, a CSG company, is proud to be a Leader in The Forrester Wave™️: Journey Orchestration Platforms, Q2 2020.
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