One of the biggest challenges to customer journey success is getting started. In the past, only the largest organizations have had the resources to invest in holistic journey technology solutions. Today, every business can benefit from top-of-the-line customer journey capabilities.
To make it easier to get started, we’ve developed a set of pre-built customer journeys that can be deployed in under 90 days. Our customer experience design and services team manages the technical setup, troubleshooting, and implementation, so your team can focus on creating the next best experience for your customers anytime, anywhere, on any channel.
CSG Journey as a Service allows you to get started fast, deploy proven-value journeys, and demonstrate ROI from day one—without starting from square one. Building from a single journey allows you to avoid internal resource bottlenecks, prove value at every step, and seamlessly move customers and clients from journey to journey as you expand.
Start with a single journey or a dozen, then expand experiences to onboarding, upsell, retention and beyond.
See journey improvements while you get your morning coffee as our services team optimizes the experience for your customers.
Every pre-packaged journey within the Journey as a Service offering lays the foundation for future journey success.
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Kitewheel, a CSG company, is proud to be a Leader in The Forrester Wave™️: Journey Orchestration Platforms, Q2 2020.
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