CSG Xponent Communications Control
Take Control of Your Customer Communications
Your customers are drowning in a sea of messages. Control your customer communication chaos and improve customer lifetime value with a platform designed to help you manage who, what, when, and how you communicate across all channels.
CSG has helped leading organizations achieve growth and cost savings with our suite of solutions
SMS processed annually
increase in responsiveness in SMS messages
monthly revenue lift despite sending less emails
increase in click-through-rates
Control the Content. Control the Message. Control the Delivery.
Authoring and Design
Streamline communication development workflow for better collaboration between business teams. Create personalized messages with a consistent brand voice across channels and departments.
Message Composition and Personalization
Draft, edit and review message content and templates across teams and channels (email, SMS, MMS). Create hyper-personalized, relevant messaging based on individual customer context.
Message Control and Execution
Activate, suppress, prioritize, or suspend notifications according to business rules, decisioning and customer preferences. Monitor results across all channels in real-time as customers progress through journeys.
Omnichannel Communications Delivery
Deliver email, SMS, and MMS messages reliably, at the right time with connected delivery channels. Easily handle fluctuating communication volumes.
Learn more about CSG’s suite of omnichannel communication solutions
Cultivate loyalty and shape lasting impressions with an omnichannel communication strategy that supports a variety of industries.
Why CSG Xponent Communications Control?
Cut through the notification noise and never send an irrelevant message again.
Control communication chaos with a no code platform that intelligently orchestrates communications across lines of business and channels.