Customer Journey Management
VIP treatment for every customer, at any moment
Journey orchestration software goes deeper than clicks. It reveals your customers’ needs, wants and frustrations. By orchestrating every touchpoint, you can proactively address them, suggest the next best action and simplify interactions—like all the best brands. That’s the power of creating effortless experiences.
How do customer journey orchestration tools optimize CX?
Launch new journeys in minutes with our pre-built library
Our library of pre-built customer journey templates lets you launch new, engaging experiences for your customers in minutes, not weeks.
Use real-time decisioning to drive customers to the most ideal outcomes
Replace guesswork with precision. Anticipate customer needs with timely interactions that boost loyalty and optimize results through next-best-action recommendations.
Create consistent customer experiences that build lifelong loyalty
Simplify the customer journey by understanding and adapting to customer behavior. Our platform prevents frustrating inconsistencies by tailoring interactions based on real-time data. Is a customer seeking support? We pause marketing messages until it’s resolved, then bring back personalized offers.
CSG Named a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2024
The Q2 2024 Forrester Wave™ evaluates the leading Customer Journey Orchestration (CJO) Platform vendors, scoring them against 30 comprehensive criteria.
Discover expert insights into the CJO landscape and understand why CSG has been recognized as a Leader among the most influential platforms.
- How CSG stacks up against the competition
- Strategies to tackle the biggest CJO challenges
- Tips for choosing the right CJO provider
CX Software Buyer’s Guide
Today, customers expect brands to deliver an exceptional experience regardless of channel. To make it happen, organizations must keep up with the rapidly changing customer experience (CX) software landscape, and leverage technology to meet their customers’ needs.
New CX initiatives paired with the right customer and user journey tools can add enterprise value and transform CX.
Why CSG for Customer Journey Management?
Get business results in as little as 30 days with proven customer experience leadership
in annual savings to the contact center
reduction in calls to the contact center
increase in responsiveness in SMS messages
annual increase through increased collections
“Being able to consolidate data sources is something that many claim but few truly achieve, we were able to achieve that because of CSG Xponent. This comes with instantaneous impact to the business as we see in real time how actions taken directly impact customer behavior. ”
CSG Reference Customer
A proven track record
Your next step is easy. Let’s talk today.
You can create industry-leading experiences with lightning speed, using proven journey templates and experience experts. So why wait to try customer journey analytics solutions?