Customer Journey Management Software
Journey orchestration software and platforms go deeper than clicks. It reveals your customers’ needs, wants, and frustrations. By orchestrating every touchpoint, you can proactively address them, suggest the next best action, and simplify interactions – just like the best brands. That’s the power in creating effortless experiences.
How do customer journey orchestration tools optimize CX?
Launch new journeys in minutes with our pre-built library
Our library of pre-built customer journey templates lets you launch new, engaging experiences for your customers in minutes, not weeks.
Use real-time decisioning to drive customers to the most ideal outcomes.
Replace guesswork with precision. Anticipate customer needs with timely interactions that boost loyalty and optimize results through next-best-action recommendations.
Create consistent customer experiences that build lifelong loyalty.
Simplify the customer journey by understanding and adapting to customer behavior. Our platform prevents frustrating inconsistencies by tailoring interactions based on real-time data. For example, if a customer is seeking support, we pause marketing messages to ensure a focused resolution before resuming personalized offers.
CSG Named a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2024
The Q2 2024 Forrester Wave™ evaluates the leading Customer Journey Orchestration (CJO) Platform vendors, scoring them against 30 comprehensive criteria.
Discover expert insights into the CJO landscape and understand why CSG has been recognized as a Leader among the most influential platforms.
- How CSG stacks up against the competition
- Strategies to tackle the biggest CJO challenges
- Tips for choosing the right CJO provider
CX Software Buyer's Guide
Today, customers expect brands to deliver an exceptional experience regardless of channel. In order to do this, organizations must keep up with the rapidly changing customer experience (CX) software landscape, and leverage technology to meet their customers’ needs.
New CX initiatives paired with the right customer and user journey tools can add enterprise value and transform CX.
Still Learning About Customer Journey Management Software?
When you can perfect any customer journey, which do you do first? We’ll help you identify the quickest way to get the most return on your investment.
Why CSG for Customer Journey Management?
Better Business Results
We leverage industry-specific insights to craft post-acquisition journey flows that optimize customer retention for subscription models. Retaining existing customers is cheaper, and we help you create a more personalized experience that makes them want to stay.
Quicker Time to Value
Our Maturity Model and ROI calculator cut through the noise, helping you make data-driven decisions quickly and pre-built journey templates get you up and running in under 30 days.
Lower Risk
Our modular approach minimizes disruption – no need for a system overhaul. As a leader in the Forrester Wave, we offer proven experience making implementation easier.
