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VIP treatment for every customer, any moment

CSG Xponent Customer Journey Orchestration Management 

Understand customer journeys in a whole new way. Not as a series of interactions, but in context. Then automate the tailored experiences customers only get from the very best brands.

Deliver the best experiences like clockwork with a journey orchestration tool


Launch fast with JaaS

Customer journeys are complicated. Designing them doesn’t have to be. Use pre-built journeys from our Journey-as-a-Service (JaaS) library for a quick start.


Build loyalty with each real-time interaction

Queue up and deliver personalized experiences, again and again. Build customers up from browsing consumers to brand advocates, however their journey winds.


Understand and optimize

Learn where and why customers are buying in or dropping out across journeys. Use the insights for refining each interaction to boost sales and bolster loyalty.

CSG named a Leader in the Forrester Wave

The Q2 2022 Forrester Wave™ evaluates the most significant Journey Orchestration Platform vendors and scores them against 27 detailed criteria. See what sets CSG apart in The Forrester Wave™: Journey Orchestration Platforms Q2, 2022.

Get the free report
  • See how CSG stacks up against the competition
  • Catch up on key trends in journey orchestration
  • Learn how customer journey orchestration market trends impact the evaluation process

Unsure where to start?

When you can perfect any customer journey, which do you do first? We’ll help you identify where you’ll get the most ROI, the quickest.

Talk to our digital engagement experts

State of the Customer Experience 2023 Report

Discover the essentials required to get ahead of the curve in 2023—and how to best serve your customers today, tomorrow and 10 years from now. Ready, set, get ahead.

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Journey-Centric Strategy Resources

Why CSG Xponent Customer Journey Management


Go beyond marketing messages

Why personalize the buying experience, but not the service experience? Our tools orchestrate customer journeys end to end—not just at marketing and acquisition.


Unite all your channels

When customers switch channels, the personalization won’t skip a beat. CSG Xponent connects with all your communication solutions.


Do it yourself, or leave it to us

Design, manage and test customer journeys in-house. Or let our managed services team run it for you, freeing up your people for other projects.

Your next step is easy. Let's talk today.

You can create industry-leading experiences in lightning speed, using proven journey templates and experience experts. So why wait?