Customer Journey Management 

Understand customer journeys in a whole new way. Not as a series of interactions, but in context with customer journey visualization. Leverage customer journey management (CJM) software to provide tailored customer experience (CX) only offered by the very best brands.

How does customer journey orchestration optimize CX?

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Launch fast with JaaS

Customer journey analysis can be complicated, but it doesn’t have to be. Use pre-built journeys from our journey-as-a-service (JaaS) library for a quick start.

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Build loyalty with each real-time interaction

Queue up and deliver personalized experiences, again and again. Build customers from being browsing consumers to becoming brand advocates, however their journey winds.

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Understand and optimize

Customer experience mapping tools help you learn where and why customers are buying in or dropping out across their varied journeys. Use the insights for refining each interaction to boost sales and bolster loyalty.

CSG Named a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2024

Discover why CSG secured the top position for strategy and vision, and gain expert insights into the CJO landscape.

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CX Software Buyer's Guide

Today, customers expect brands to deliver an exceptional experience regardless of channel. In order to do this, organizations must keep up with the rapidly changing customer experience (CX) software landscape, and leverage technology to meet their customers’ needs.

New CX initiatives paired with the right customer and user journey tools can add enterprise value and transform CX.

Download the buyer's guide

Unsure where to start?

When you can perfect any customer journey, which do you do first? We’ll help you identify the quickest way to get the most return on your investment.

Try our Customer Journey Analytics Software

Why CSG Xponent CJM software?

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Go beyond marketing messages

Why personalize the buying experience, but not the service experience? Our customer journey tools orchestrate end to end—not just at marketing and acquisition.

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Unite all your channels

When customers switch channels, the personalized customer experience mapping won’t skip a beat. CSG Xponent user journey tool connects with all your communication solutions.

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Do it yourself, or leave it to us

Design, manage, and conduct customer journey analysis. Or let our managed services team run it for you, freeing up your people for other projects.

Proven results in as few as 30 days

$27M

in annual savings to the contact center

43%

reduction in calls to the contact center

3x

increase in responsiveness in SMS messages

$30M

annual increase through increased collections

Your next step is easy. Let's talk today.

You can create industry-leading experiences with lightning speed, using proven journey templates and experience experts. So why wait to try customer journey analytics solutions?

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