VIP treatment for every customer, any moment
Understand customer journeys in a whole new way. Not as a series of interactions, but in context. Then automate the tailored experiences customers only get from the very best brands.
Deliver the best experiences like clockwork
Launch fast with JaaS
Customer journeys are complicated. Designing them doesn’t have to be. Use pre-built journeys from our Journey-as-a-Service (JaaS) library for a quick start.
Build loyalty with each real-time interaction
Queue up and deliver personalized experiences, again and again. Build customers up from browsing consumers to brand advocates, however their journey winds.
Understand and optimize
Learn where and why customers are buying in or dropping out across journeys. Use the insights for refining each interaction to boost sales and bolster loyalty.
CSG named a Leader in the Forrester Wave
- See how CSG stacks up against the competition
- Catch up on key trends in journey orchestration
- Learn how customer journey orchestration market trends impact the evaluation process
Unsure where to start?
State of the Customer Experience 2023 Report
Journey-Centric Strategy Resources
Why CSG Xponent Customer Journey Management
Go beyond marketing messages
Why personalize the buying experience, but not the service experience? Our tools orchestrate customer journeys end to end—not just at marketing and acquisition.
Unite all your channels
When customers switch channels, the personalization won’t skip a beat. CSG Xponent connects with all your communication solutions.
Do it yourself, or leave it to us
Design, manage and test customer journeys in-house. Or let our managed services team run it for you, freeing up your people for other projects.