CSG Visual Connect

Data Sheet | 1.8 MB

What if you could reduce time to resolution by enabling call center agents and customers to troubleshoot with a remote mobile screen share, ultimately reducing technician home visits and call center volumes?

Visual Connect bridges the traditional communication gap between the customers and the contact center. By setting up a remote visual session, the customer can ‘transport’ the problem over the smartphone camera allowing the agent to act like a virtual technician, simplifying the communication from “tell me what you see” to “show me what you see”.