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CSG ACP
Attract and retain customers by delivering amazing experiences with North America’s leading platform for cable and broadband billing.
CSG Ascendon
Sell any digital service direct to customers and let them build bundles, pay and self-serve on their terms.
CSG Encompass
Expand your portfolio beyond connectivity services to B2B and B2B2X, and generate new revenue streams.
CSG Forte
Accept online and mobile payments, ACH, contactless and other digital payment options.
CSG Xponent
Deliver effortless customer experiences anytime, anywhere on CSG’s leading customer engagement platform.
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Introducing CSG Xponent Ignite. Customer engagement tailored to your industry, tied to your business goals and prebuilt to quickly go live.
Explore -
Why CSG
Introducing CSG Xponent Ignite. Customer engagement tailored to your industry, tied to your business goals and prebuilt to quickly go live.
Explore
Global Tech Company Multiplies CX and Savings in the Contact Center Using Intelligent Automation
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- Format: PDF
One of the world’s largest tech companies had a challenge almost every brand can relate to. They needed to improve the contact center experience. Misrouted customer support calls dialed up costs and frustration among customers and agents.
Learn how the company used a conversational AI-powered IVRs to:
- Reduce misrouted calls by 30% and average agent handle time by 2 minutes
- Cut agent transfer rates from 37% to under 10%
- Save agent call time by referring 55% of callers to the web resources
Download the case study now.