Global Tech Company Multiplies CX and Savings in the Contact Center Using Intelligent Automation

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One of the world’s largest tech companies had a challenge almost every brand can relate to. They needed to improve the contact center experience. Misrouted customer support calls dialed up costs and frustration among customers and agents.

Learn how the company used a conversational AI-powered IVRs to:

  • Reduce misrouted calls by 30% and average agent handle time by 2 minutes
  • Cut agent transfer rates from 37% to under 10%
  • Save agent call time by referring 55% of callers to the web resources


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