The State of Customer Experience 2023
The world is changing. CX is about more than the experience. It’s about getting buy-in and proving ROI, it’s about digital transformation, it’s about the metaverse, and it’s about cybersecurity and compliance.
CX is at the intersection of growing digital complexity and the demand for simple, secure interactions.
As momentum behind emerging technology continues, with strides in artificial intelligence and the metaverse, businesses are ready to embrace an org-wide strategy, cutting-edge technology, and human interaction in equal measure. In our annual report analyzing the current state of customer experience, we explore the insights and trends that are shaping the way businesses will successfully interact with their customers.