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CSG Xponent

One Platform to Power the Entire Customer Experience

CSG Xponent is a unified platform that bridges the gap between customer insights and action. Analyze customer journeys to uncover hidden patterns, use real-time data and decisioning to personalize experiences, and effectively manage communication across all channels. Deliver a differentiated experience that drives customer lifetime value, even with limited resources.

Take your place among world CX leaders

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Be the brand that “gets” customers
Anticipate customers’ needs. Respond to their actions—on any channel, in real time. You’ll know your customers, and you’ll show them how well you know them by delivering the best experience again and again.
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Turn static journey maps into lived experiences
Design and perfect your customers’ journeys across your digital channels. Tailor their interactions to meet them wherever they are, however their journeys unfold.
Get your first win quickly, your next wins easily
Leverage proven, prebuilt industry journey maps for fast return on investment (ROI). Then scale the solution to multiply the cost savings and loyal customers using CSG Xponent Ignite.

Introducing CSG Xponent Ignite

Don’t have the time to map out every customer journey from scratch? We’ve got you covered with a holistic maturity model, ROI calculator and library full of industry-specific, prebuilt journeys—meaning that building customer journeys has never been easier.
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CSG named a Leader in the Forrester Wave™

The Q2 2024 Forrester Wave™ evaluates the leading Customer Journey Orchestration (CJO) Platform vendors, scoring them against 30 comprehensive criteria.

Discover expert insights into the CJO landscape and understand why CSG has been recognized as a Leader among the most influential platforms.

What’s in the report:

 

How CSG stacks up against the competition
Strategies to tackle the biggest CJO challenges
Tips for choosing the right CJO provider
Read the wave
forrester wave

Understand the why behind customer behaviors

How do you know what’s truly driving customers to buy or bail from your brand? Context—and Xponent looks at all customer interactions so you can understand it.
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Skip the rip-and-replace

Xponent connects to existing customer engagement systems and enhances their functions with sharpened intelligence, cross-channel connections and real-time responses.
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Master the entire customer lifecycle

Personalize interactions at every step of the customer’s journey—from acquisition to care to retention—with one platform.
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Unsure Where To Start?

Wherever your customer engagement obstacles lie,
CSG Xponent can launch quickly to overcome them. Get started with our customer journey orchestration tools today.

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2024 State of the Customer
Experience Report

Discover the essentials required to get ahead of the curve in 2024—and how to best serve your customers today, tomorrow and 10 years from now. Ready, set, get ahead.

Get the report
Journey-Centric Strategy Resources
Little boy video chatting with his grandparents 2024 State of the Customer Experience Report See Full Resource
Don’t Let Customers Ghost Your Brand: Keeping Brand Loyalty Alive With An Omnichannel Strategy See Full Resource
CSG Named a Leader in The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024 See Full Resource