Turn transactions into repeat customers
Loyalty isn't built on campaigns. CSG connects shopping and service data so retailers reach customers with the right message before purchase, at checkout, and after delivery.
Retail engagement that goes beyond campaigns
CSG Xponent connects customer data and activates real-time triggers, so retail teams reduce cart abandonment, cut service friction, and improve retention.
Personalization built on what customers do
Every shopper leaves signals. Xponent turns them into the right message at the right moment, across the entire retail customer journey.
Unify behavior, purchase history, and service interactions in one real-time customer.
Trigger personalized messages from live events — browse, cart, purchase, pickup, and returns.
Stay consistent across channels without managing separate workflows for each one.
Connect post-purchase engagement to the next purchase, not just the last one.
See where journeys break before revenue does
CSG surfaces where customers stall, abandon, or reach out for help — so your team knows exactly where to focus.
Pinpoint drop-off by step, channel, and segment using real behavioral data — not campaign metrics.
Surface the service friction that drives contacts, delays, and missed conversions.
Align CX, ops, and marketing with shared journey analytics dashboards.
Track journey health alongside campaign performance, not instead of it.
One customer. One consistent experience.
CSG orchestrates outreach so customers get one clear, consistent experience, not the same message three times across disconnected tools.
Orchestrate email, SMS, RCS, push, app, and IVR engagement from a single platform.
Trigger order updates, pickup reminders, and service changes alongside marketing messages.
Get ahead of service friction with proactive updates that answer questions before they're asked.
Prevent conflicting messages between service and marketing teams reaching the same customer.
Retail brands rely on CSG to deliver results
Built for the moments campaigns miss
CSG Xponent covers the operational touchpoints—order updates, win-back triggers, proactive service alerts—that define how customers feel about your brand between purchases.
Nudge customers toward on-time payments with outreach that fits the relationship — lighter for loyal shoppers, clearer for first-timers or higher-risk scenarios.
The purchase is one moment. Loyalty is everything after.
Most engagement platforms are built for campaigns. CSG Xponent is built for what happens between them—the service interaction, the delay, the quiet period—and turns those moments into reasons to stay.
Grocery
Orchestrate promotions, substitutions, pickup reminders, and service updates with consistent messaging across every channel at scale.
Specialty Retail
Connect purchase, pickup, returns, and loyalty outreach so customers always know what's happening, and rarely need to call to find out.
Ecommerce
Reduce cart abandonment, close the order visibility gap, and trigger follow-ups built on real behavior, not what a model predicted.
Consumer Goods
Coordinate promotions, subscriptions, service, and account communications so every interaction reinforces the relationship, not just the transaction.
Recognized for excellence
Forrester Wave™ Leader in Customer Journey Orchestration Platforms, Q2 2024
CSG was named a Leader for Customer Journey Orchestration Platform.
Built-in trust for a connected world
Digital transformation that’s as safe as it is swift, from secure cloud deployments that protect subscriber data to automated fraud testing that stops revenue leakage before it starts.
Ready to move beyond campaign management?
See how CSG Xponent helps retailers connect customer data, act on real-time journey triggers, and turn the moments between campaigns into the reason customers stay.
Frequently asked questions
Related resources
Why Overwhelm Is Driving Major Customer Experience Trends of 2026
How Customer Loyalty Is Won and Lost: 3 Insights From Consumers
Leading U.S. Grocery Chain Drives Engagement and Growth
