In daily work and life, we are more connected than ever before. In the field, you need to keep your customers connected to their service journey as it evolves based on changing conditions on the day of service. Delighting customers requires communication all the way through the service journey—from the initial order to the day of service and beyond.
Choreographing your field service operations in this dynamic digital world is critical to delivering a differentiated customer experience. CSG Field Service Management provides field service management and automation tools that optimize your technicians’ productivity and respect your customers’ availability. This fully-integrated workforce solution turns every aspect of your field delivery, installation and service operations into a competitive advantage.
CSG Field Service Management is an award-winning, multi-vertical, cloud-based platform that supports more than 75,000 field service users every day. It is the engine that processes more than 100 million work orders every year for some of the world’s largest communications service providers.
CSG Field Service Management works in concert with any billing and order management system, and its robust set of APIs keeps information flowing from your back office into CSG Field Service Management and back again, ensuring that all data is current and updated based on changing conditions. Our solution is more than just a field service management tool; it helps connect your existing platforms into a seamless, integrated ecosystem.
New market demands and technological advances are transforming field service management, and we can help you adapt. That’s why CSG Field Service Management focuses on three key areas:
CSG knows you’re under pressure to cut costs and streamline processes wherever possible. CSG Field Service Management leverages automation and real-time data to optimize everything from appointment windows for customers to job scheduling. You can also easily manage complex resource profiles, such as skill and license dependencies, to match the right technician with the right job.
Customers’ expectations keep rising, and their loyalty is at stake. Keep them engaged with CSG Field Service Management’s streamlined appointment selection, dynamic technician ETA notifications and automated communications over their channel of choice. The solution enables easy communication between customers and technicians, creating great, collaborative experiences for both.
With the right tools, your technicians can become a powerful sales channel. CSG Field Service Management can enable them to upsell new connected devices and services while on site. Technicians can use our sales mobile application to upgrade service mid-appointment. These versatile point of sale capabilities even capture signatures, send receipts and sync with any CRM systems.
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