CSG Field Service Management

With CSG’s end-to-end solutions, you can optimize your entire field service operation—before, during and after day of service.

DYNAMIC SUPPORT IN A DIGITAL WORLD

In daily work and life, we are more connected than ever before. In the field, you need to keep your customers connected to their service journey as it evolves based on changing conditions on the day of service. Delighting customers requires communication all the way through the service journey—from the initial order to the day of service and beyond.

Choreographing your field service operations in this dynamic digital world is critical to delivering a differentiated customer experience. CSG Field Service Management provides field service management and automation tools that optimize your technicians’ productivity and respect your customers’ availability. This fully-integrated workforce solution turns every aspect of your field delivery, installation and service operations into a competitive advantage.


The Future of Field Service

CSG Field Service Management is an award-winning, multi-vertical, cloud-based platform that supports more than 75,000 field service users every day. It is the engine that processes more than 100 million work orders every year for some of the world’s largest communications service providers.

CSG Field Service Management works in concert with any billing and order management system, and its robust set of APIs keeps information flowing from your back office into CSG Field Service Management and back again, ensuring that all data is current and updated based on changing conditions. Our solution is more than just a field service management tool; it helps connect your existing platforms into a seamless, integrated ecosystem.

New market demands and technological advances are transforming field service management, and we can help you adapt. That’s why CSG Field Service Management focuses on three key areas:

Be Operationally Excellent

CSG knows you’re under pressure to cut costs and streamline processes wherever possible. CSG Field Service Management leverages automation and real-time data to optimize everything from appointment windows for customers to job scheduling. You can also easily manage complex resource profiles, such as skill and license dependencies, to match the right technician with the right job.

Provide A Proactive CX

Customers’ expectations keep rising, and their loyalty is at stake. Keep them engaged with CSG Field Service Management’s streamlined appointment selection, dynamic technician ETA notifications and automated communications over their channel of choice. The solution enables easy communication between customers and technicians, creating great, collaborative experiences for both.

Don't Just Cut Costs—Create Revenue

With the right tools, your technicians can become a powerful sales channel. CSG Field Service Management can enable them to upsell new connected devices and services while on site. Technicians can use our sales mobile application to upgrade service mid-appointment. These versatile point of sale capabilities even capture signatures, send receipts and sync with any CRM systems.


CSG Customer Success

TELECOM ARGENTINA IMPROVES CX

Telecom Argentina knew that customer experience was the key to differentiation. They turned to CSG’s Field Service Management solution to help them fulfill their promises to customers.


Resources

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Your Automated Knowledge Capture Playbook: How to Scale Your Field Service Organization

Industry Report | 1.7 MB

One of the most pressing challenges within the field service industry is the struggle to hire technical talent, as experienced technicians are cont ...

Custom Rules Engine

Data Sheet | 1.2 MB

Are there flaws in your customer care processes that cause friction and cost revenue? Fix them with intelligently designed business rules. The CSG ...

Webinar | Drive Field Operations and Empower Technicians with Real-time Data and Insights

Video | 39.9 KB

By 2027, the world will have more than 41 billion connected devices. When customers experience issues with those devices, field service fleets and ...

Webinar Recording: Great CX Cuts Cost and Drives Business Results

Video | 67.2 KB

59% of companies agree customers are demanding more personalization but there is a gap between the companies with the resources to create cohesive ...

Mobile Mirroring With CSG Visual Connect

Data Sheet | 3.0 MB

When your contact center agents assist customers with mobile devices and apps, they don’t have to do it “blind.” CSG Visual Connect’s Mobil ...

Desktop Sharing With CSG Visual Connect

Data Sheet | 1.3 MB

Solving your customer’s problem is easier when you can see it through their eyes. With CSG Visual Connect’s Desktop Sharing feature, customers ...