Cable technician greeting a husband and wife in their doorway.
CSG Field Service Management

Showing up for customers has never been easier

Transform your field service team into a customer satisfaction machine. Enable more same-day appointments, proactive customer communication, cost-saving automation and more.

Tier 1 North American Cable Provider Improves CX with CSG

Raising productivity and scheduling more jobs doesn’t just enhance CX—it can save millions in costs. A Tier 1 cable provider achieved just that CSG Field Service Management.

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Maximizing Mobile: 5 Field Service Challenges To Tackle with Your Mobile App and Platform

What can a mobile app do to help your employees thrive in today’s field service environment? Everything from simplifying their tasks to making customers happier.

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Maximizing Mobile: 5 Field Service Challenges To Tackle with Your Mobile App and Platform

What new efficiencies will you unlock?

Our field service solution optimizes every facet of your field service routing and scheduling to enhance customer communication. We’ll show you how.

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CSG Visual Connect

Empower field technicians and contact center agents see what customers see using the customer’s mobile device camera. Resolve issues quickly with visual explanations and skip the truck roll.

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  • No integration or installation required—your organization and customers can use it right away
  • Technicians and agents can mark up images and send them to customers for additional guidance
  • Keep a knowledge base of marked-up images for recurring issues

Why CSG Field Service Management

Take your field service to the next level

Time to evolve your field service management to serve tomorrow’s customer. It’s easier with CSG’s telecom field service management—telecom’s preferred FSM vendor.