Let’s Solve Your Toughest Problems—Together
Trying to get to market faster or reduce operational expenses (or both)? Whatever your business goal is, we make it easier to operate your IT systems and processes.
Support you can rely on
There when you need us
Our customers love that we’re available and responsive, with teams in their region to help day or night. That means less waiting for internal teams and more time getting things done.
Increase efficiency and quality
Say goodbye to manual tasks and maintenance. By automating processes and rationalizing systems, we’ve helped customers reduce OpEx by over 20% and increase CSAT by double digits.
Deliver projects fast and get to market faster
You value consistent and predictable performance—so do we. We’ve successfully delivered 98% of new implementations, thanks to close alignment, communication and clearly defined SLAs.
-
We’ve been able to drive efficiencies and optimizations with [CSG] that we hadn’t been able to fully realize before.
Grow your IT team instantly
We have more than 1,000 CSG managed service experts on our global team. We manage complex systems and projects so your internal team can focus on what counts—growing your business.
- Service management and governance: Includes program and contract governance, as well as risk, quality and performance management
- Service build and implementation: Includes solution architecture, infrastructure sizing, product installation/configuration and system testing
- Transition services: Includes transition planning and support, change management, release and deployment, service validation and knowledge management
- Data configuration and management: Includes data migration (subscribers, transaction types, etc.), reference data management, error management and reporting/analytics
- Service operations: Includes business operations (fulfillment, assurance, billing and revenue management) and IT operations (application and infrastructure management)
Compliant with industry standards
ISO 27001
We’ve received ISO 27001 and other ISO certifications to ensure service quality and security for our customers.
ITIL Service Management
CSG operates all Managed Services engagements in line with ITIL best practices to ensure a complete, end-to-end service that meets your goals.
SAFe Agile
CSG has actively implemented the framework across our internal product management, development and deployment capabilities.
Turn CX insights into action
Not sure where to invest next to improve CX? Our consultants, designers and engineers will help you uncover insights, align with stakeholders and turn your vision into reality.
- Better understand your customers and separate the signal from the noise with voice of the customer feedback, experience design assessments and more.
- Envision bold customer journeys that overcome friction and pain points through user research, journey mapping, “art of the possible” design and other cutting-edge tools.
- Bring your ideal solution to life with bespoke solution design and development, product microsites, payments and reporting.
Do even more with professional services
Operation services
Keep your business running smoothly with our operation services, including application and infrastructure management support, security operations, data management and more.
Transformation services
Undertake complex transformation programs with a trusted partner for business and technology consulting, digital transformation services, platform engineering and more.
Implementation services
Deliver your projects on time and on budget, with services covering infrastructure implementation, solution delivery, integration services, data migration and more.
Deliver value with DevOps
As your business needs change, we’ll adapt with them. Our delivery approach uses agile methods to align releases and development operations tools and processes to accelerate delivery.
- Increase agility with near-instant change deployment.
- Ensure service quality to increase user satisfaction.
- Increase innovation cycles without jeopardizing security.
- Reduce outages and impact on end customers.
- Access the latest functionality with always up-to-date SaaS platforms.
Get the internal agility you’ve been waiting for
Tired of slow project deliveries and costly change requests? Contact CSG to learn how you can make your IT systems work for you (not the other way around).