Businesspeople having a video conference in office
Strategic & Advisory Services

Let’s solve your toughest problems together

Trying to get to market faster or reduce opex (or both)? Whatever your business goal is, we make it easier to operate your IT systems and processes.

Support you can count on, when it counts

RGB_Connection-group-people-green

Always there when you need us

Our customers love that we’re available and responsive, with teams in-region to help day or night. That means less waiting for internal teams and more time getting things done.

RGB_Data-green

Increase efficiency without sacrificing quality

Say goodbye to manual tasks and maintenance. By automating processes and rationalizing systems, we’ve helped customers reduce opex by over 20% and increase CSAT by double digits.

RGB_Events-green

Deliver projects fast, get to market faster

You value consistent and predictable performance—so do we. We’ve successfully delivered 98% of new implementations, thanks to close alignment, communication and clearly defined SLAs.


  • We’ve been able to drive efficiencies and optimizations with [CSG] that we hadn’t been able to fully realize before.

    Phinda Ncala, Executive: Information Technology, MTN South Africa

Grow your IT team instantly with managed services

We have over 1,000 CSG managed service experts on our global team. We manage complex systems and projects for you, so you can focus on what counts—growing your business.
  • Service management and governance—Includes program and contract governance, as well as risk, quality and performance management
  • Service build and implementation—Includes solution architecture, infrastructure sizing, product installation/configuration and system testing
  • Transition services—Includes transition planning and support, change management, release and deployment, service validation and knowledge management
  • Data configuration and management—Includes data migration (subscribers, transaction types, etc.), reference data management, error management and reporting/analytics
  • Service operations—Includes business operations (fulfillment, assurance, billing and revenue management) and IT operations (application and infrastructure management)

Compliant with industry standards

ISO 27001 certification logo

ISO 27001

We’ve received ISO 27001 and other ISO certifications to ensure service quality and security for our customers.

ITIL logo in purple.

ITIL Service Management

CSG operates all Managed Services engagements in line with ITIL best practices to ensure a complete, end-to-end service that meets your goals.

SAFe logo with the tagline reading

SAFe Agile

CSG has actively implemented the framework across our internal product management, development and deployment capabilities.

Turn CX insights into action

Not sure where to invest next to improve CX? Our consultants, designers and engineers will help you uncover insights, align with stakeholders and turn your vision into reality.
Learn more
  • Better understand your customers and separate the signal from the noise with voice of the customer feedback, experience design assessments and more
  • Envision bold customer journeys that overcome friction and pain points through user research, journey mapping, “art of the possible” design and more
  • Bring your ideal solution to life with bespoke solution design and development, product microsites, payments, reporting and more

Do even more with professional services

A smiling male CSG employee participating in a team discussion in a conference room.

Operation services

Keep your business running smoothly with our operation services, including application and infrastructure management support, security operations, data management and more.

Businessman wearing virtual reality glasses works at his laptop

Transformation services

Undertake complex transformation programs with a trusted partner for business and technology consulting, digital transformation services, platform engineering and more.

A smiling customer service representative is using a computer at his desk

Implementation services

Deliver your projects on time and on budget, with services covering infrastructure implementation, solution delivery, integration services, data migration and more.

Delivering value with DevOps

As your business needs change, we’ll adapt with them. Our delivery approach uses Agile methods to align releases and DevOps tools and processes to accelerate delivery.
  • Increase agility with near-instant change deployment
  • Ensure service quality to increase user satisfaction
  • Increase innovation cycles without jeopardizing security
  • Reduce outages and impact on end customers
  • Access the latest functionality with always up-to-date SaaS platforms

Get the internal agility you’ve been waiting for.

Tired of slow project deliveries and costly change requests? Contact us to learn how you can make your IT systems work for you (not the other way around).