Let’s solve your toughest problems together
Trying to get to market faster or reduce opex (or both)? Whatever your business goal is, we make it easier to operate your IT systems and processes.
Support you can count on, when it counts
Always there when you need us
Our customers love that we’re available and responsive, with teams in-region to help day or night. That means less waiting for internal teams and more time getting things done.
Increase efficiency without sacrificing quality
Say goodbye to manual tasks and maintenance. By automating processes and rationalizing systems, we’ve helped customers reduce opex by over 20% and increase CSAT by double digits.
Deliver projects fast, get to market faster
You value consistent and predictable performance—so do we. We’ve successfully delivered 98% of new implementations, thanks to close alignment, communication and clearly defined SLAs.
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We’ve been able to drive efficiencies and optimizations with [CSG] that we hadn’t been able to fully realize before.
Grow your IT team instantly with managed services
- Service management and governance—Includes program and contract governance, as well as risk, quality and performance management
- Service build and implementation—Includes solution architecture, infrastructure sizing, product installation/configuration and system testing
- Transition services—Includes transition planning and support, change management, release and deployment, service validation and knowledge management
- Data configuration and management—Includes data migration (subscribers, transaction types, etc.), reference data management, error management and reporting/analytics
- Service operations—Includes business operations (fulfillment, assurance, billing and revenue management) and IT operations (application and infrastructure management)
Compliant with industry standards
ISO 27001
We’ve received ISO 27001 and other ISO certifications to ensure service quality and security for our customers.
ITIL Service Management
CSG operates all Managed Services engagements in line with ITIL best practices to ensure a complete, end-to-end service that meets your goals.
SAFe Agile
CSG has actively implemented the framework across our internal product management, development and deployment capabilities.
Turn CX insights into action
- Better understand your customers and separate the signal from the noise with voice of the customer feedback, experience design assessments and more
- Envision bold customer journeys that overcome friction and pain points through user research, journey mapping, “art of the possible” design and more
- Bring your ideal solution to life with bespoke solution design and development, product microsites, payments, reporting and more
Do even more with professional services
Operation services
Keep your business running smoothly with our operation services, including application and infrastructure management support, security operations, data management and more.
Transformation services
Undertake complex transformation programs with a trusted partner for business and technology consulting, digital transformation services, platform engineering and more.
Implementation services
Deliver your projects on time and on budget, with services covering infrastructure implementation, solution delivery, integration services, data migration and more.
Delivering value with DevOps
- Increase agility with near-instant change deployment
- Ensure service quality to increase user satisfaction
- Increase innovation cycles without jeopardizing security
- Reduce outages and impact on end customers
- Access the latest functionality with always up-to-date SaaS platforms
