The 2021 Gartner® Magic Quadrant™ for Field Service Management

Industry Report |


Field service management, as we know it, is in flux. With consumer expectations rising and budgets tightening, it’s critical that companies choose the right solutions provider to help them navigate the change. Gartner® provides essential market research in their 2021 Magic Quadrant™ for Field Service Management.

In our first-time inclusion in the report, CSG has been named a Niche Player based on our completeness of vision and ability to execute.

In this report, you’ll find:

  • Innovative technology trends that are defining the future of field service management
  • Independent analysis on CSG and its offerings in field service management
  • How to manage field service demands and deliver an extraordinary customer experience

Gartner®, Magic Quadrant™ for Field Service Management, Jim RobinsonNaved Rashid, 31 August 2021

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