Customer Engagement

Each of your customer interactions needs to be designed and delivered on the right channel, at the right time, to engage customers for a lifetime. That's where CSG can help.

From Interactions to Engagement

Customer interactions used to be face-to-face. But over time, companies saw the value in letting customers communicate with them anytime, anywhere. Adding digital channels made companies even more accessiblebut also created more complexity.

It’s time to simplify the complex. Connect with customers anytime, anywhere, on any channel, at any stage in their customer journey. And connect each interaction to the one that came before for a seamless, intuitive experience. CSG provides flexible, personalized customer communications management solutions and an integrated omnichannel approach. We’ll help you deliver a unique customer experience across digital and traditional channels.


Build Any Customer Experience

Engage customers at every touchpoint, at scale. We orchestrate more than 1.5 billion customer interactions every year, and tie all those interactions together into a customer journey. Deliver the great experiences your customers demand with interactions that are personalized, predictive and proactive. We offer strategic CX consulting services, so we’ll work with you to make the best experiences even better.

Start At the Beginning

We’ll work with you to identify where your current customer experiences are excellingand where you can raise the bar. First, our consulting team analyzes customer interactions across your entire business. Then, we identify areas where you can improve the customer experience across channels and the customer lifecycle.

Map Out the Journey

The best customer experiences should be easy, effortless and consistent. Make sure every interaction is seamless and builds customer loyalty with journey orchestration. Send the right message at the right time, with proactive upsell and cross-sell opportunities.

Communicate Anytime, Anywhere

Customers should be able to reach your company anytime, anywhere, on their preferred channeland you should be able to reach them. We help you connect with customers on any channelvoice, email, SMS, MMS, chat, bots, mobile push notifications, and more. And our solutions are available 24/7, so customers are always connected.


Capabilities

Contact Center Solutions

Build, scale and modernize your contact center capabilities in the cloud, and deliver the intelligent, intuitive experiences customers won’t stop talking about.

Customer Communications

If you want great to provide great customer experiences, you have to have great communication channels, and lots of them. CSG has you covered. We offer dozens of communication channels out-of-the-box, so you can start engaging customers anytime, anywhere.

Field Service Management

Time is money, and you can’t afford to arrive late and disappoint customers. CSG’s field service management solution helps get technicians to the right job at the right time, and deliver a consistently great customer experience.


Resources

Explore

  • By Type

Don’t Let Customers Ghost Your Brand: Keeping Brand Loyalty Alive With An Omnichannel Strategy

eBook | 2.7 MB

Just like “ghosting” in the social sense, customers can abandon your brand for reasons you don’t know. But you can learn why customers ghost ...

National Life Insurance Agency Revolutionizes Lead Management Systems with CSG Journey Orchestration

Customer Story | 1.6 MB

A major life insurance provider was redesigning their lead management process to more quickly balance the demands of th ...

European Bank Boosts Paid Media Performance Tenfold with CSG Journey Orchestration

Customer Story | 587.7 KB

A U.K. financial leader and provider of existing clearing and faster payments services used this opportunity to create a ...

CPG Brand Nurtures Consumers with Dynamic Online Journeys

Customer Story | 783.9 KB

A global retailer specializing in consumer packaged goods (CPG) wanted to become a trusted advisor to its consumers an ...

Leading CPG Brand Drives Onboarding Engagement and Lasting Loyalty Using CSG Journey Orchestration

Customer Story | 3.3 MB

A major producer of consumer packaged goods (CPG) in the Japanese market needed a better way to onboard their existing ...

Leading Bank Pinpoints Gaps in Acquisition Experience Using CSG Journey Orchestration

Customer Story | 2.7 MB

A leading North American bank had a powerful investment tool that allowed consumers to invest using AI. Users reported h ...