Customer Engagement

Each of your customer interactions needs to be designed and delivered on the right channel, at the right time, to engage customers for a lifetime. That's where CSG can help.

From Interactions to Engagement

Customer interactions used to be face-to-face. But over time, companies saw the value in letting customers communicate with them anytime, anywhere. Adding digital channels made companies even more accessiblebut also created more complexity.

It’s time to simplify the complex. Connect with customers anytime, anywhere, on any channel, at any stage in their customer journey. And connect each interaction to the one that came before for a seamless, intuitive experience. CSG provides flexible, personalized customer communications management solutions and an integrated omnichannel approach. We’ll help you deliver a unique customer experience across digital and traditional channels.


Build Any Customer Experience

Engage customers at every touchpoint, at scale. We orchestrate more than 1.5 billion customer interactions every year, and tie all those interactions together into a customer journey. Deliver the great experiences your customers demand with interactions that are personalized, predictive and proactive. We offer strategic CX consulting services, so we’ll work with you to make the best experiences even better.

Start At the Beginning

We’ll work with you to identify where your current customer experiences are excellingand where you can raise the bar. First, our consulting team analyzes customer interactions across your entire business. Then, we identify areas where you can improve the customer experience across channels and the customer lifecycle.

Map Out the Journey

The best customer experiences should be easy, effortless and consistent. Make sure every interaction is seamless and builds customer loyalty with journey orchestration. Send the right message at the right time, with proactive upsell and cross-sell opportunities.

Communicate Anytime, Anywhere

Customers should be able to reach your company anytime, anywhere, on their preferred channeland you should be able to reach them. We help you connect with customers on any channelvoice, email, SMS, chat, bots, and more. And our solutions are available 24/7, so customers are always connected.


Capabilities

Contact Center Solutions

Build, scale and modernize your contact center capabilities in the cloud, and deliver the intelligent, intuitive experiences customers won’t stop talking about.

Customer Communications

If you want great to provide great customer experiences, you have to have great communication channels, and lots of them. CSG has you covered. We offer dozens of communication channels out-of-the-box, so you can start engaging customers anytime, anywhere.

Field Service Management

Time is money, and you can’t afford to arrive late and disappoint customers. CSG’s field service management solution helps get technicians to the right job at the right time, and deliver a consistently great customer experience.


Resources

Explore

  • By Type

Webinar Recording: Empowering Contact Centers For Agility In Uncertain Times | May 27, 2020

Video | 80.4 KB

Learn how today’s contact centers can become more agile with the addition of technology enhancements, covering for absent employees and increasin ...

Airtel 4G

Customer Story

Interaction Design / UI/UX / Web Design

Airtel is India’s leading telecom carrier. By designing a micro-site focused on ...

Airtel B2B

Customer Story

The Airtel B2B platform arose from the need to automate a wide range of internal and time-consuming processes. A solid approach starts wit ...

AT&T eBusiness

Customer Story

Interaction Design / UI/UX / Web Design

As one of the world’s largest telecommunications companies, AT&T serves more than ...

The Agility Imperative: How Banks’ Contact Centers Can Adapt and Scale to Serve Tomorrow’s Customers

White Paper | 2.5 MB

A contact center can either be a bank’s epicenter of customer experience (CX) breakdown or, with the right transformation, the omnichannel hub th ...

Conversational AI for Your Remote Workforce

Data Sheet | 442.9 KB

As businesses see more of their workforce go remote, their HR and IT departments strain to respond to increased support requests from employees. Wi ...