Customer Experience Management Solutions
Stop Churn With Intelligent Customer Experience Software
CX isn’t just marketing. It’s what happens after the sale: when customers manage their accounts, pay bills and ask for help. CSG’s customer experience platform helps leaders spot what’s breaking, make the right fix, and deliver timely communications across channels. All without replacing your current software.
Fix the pain points. Proactively. Personally. At scale.
Customers want fewer surprises, less effort, and faster resolution. Most customer experience management tools stop at dashboards or journey maps. CSG’ CX tools go further by connecting analytics and real-time decisioning, so teams can shift from reacting to problems to making improvements.
Optimize moments that matter
You don’t need more customer experience tools. Just a smarter platform to connect them.
It’s called CSG Xponent.
Xponent is your customer experience management engine. With it, you’ll bring together the intelligence, orchestration, and channels you need to make every customer moment count.
Get business results in as little as 30 days with proven customer experience leadership
in annual savings to the contact center
reduction in calls to the contact center
increase in responsiveness in SMS messages
annual increase through increased collections
“Being able to consolidate data sources is something that many claim but few truly achieve, we were able to achieve that because of CSG Xponent. This comes with instantaneous impact to the business as we see in real time how actions taken directly impact customer behavior.”
CSG Reference Customer
Setting the standard for CX platforms
2026 State of the Customer Experience
Learn how intentional CX, thoughtful AI, and simplified experiences are helping brands earn trust and drive action in 2026.
Get started with CX solutions
Learn why CSG’s customer experience management solutions set us apart in the CX industry.
Customer Experience Solutions Frequently Asked Questions
A customer engagement platform brings your data, decisioning, and channels together so you can guide customer interactions in real time. Customer experience software often supports a single function, while a full customer experience platform spans experience management end‑to‑end. The latter helps teams analyze journeys, decide what to do next, and deliver personalized communication across touchpoints.
Xponent overlays your existing business systems (CRM, contact center tools, billing, marketing platforms) without requiring replacements. It integrates through connectors and APIs so you can unify data, orchestrate journeys, and deliver consistent service, even if your stack is complex.
Automation helps teams analyze behavior, reduce manual processes, personalize experiences in real time, and it keeps journeys moving. It’s especially helpful in billing, customer service, support, security verification, and retention workflows—where speed and accuracy matter most.
Yes. Xponent is designed for business users as much as technical teams. CX managers, marketing teams, and operations groups can use an array of tools and perform actions without needing engineering support, including adjusting journeys, refining rules, managing communication flows, and reviewing insights.
Brands typically start with foundational moments like billing and payments, customer service, account security, order and service notifications, and retention and growth offers. These areas directly influence customer satisfaction, operational effort, and revenue outcomes.
Xponent adapts engagement based on real-time behavior. Instead of blanket outreach, it identifies what each user needs, picks the right message, and sends it through the best channel—email, SMS, voice, app, or web—at the moment it’s most helpful.
You can collect customer feedback from surveys, reviews, service conversations, digital behavior, and more. Those signals feed into experience management workflows, helping teams spot friction, refine journeys, and improve responses without guesswork.
Most CX platforms stop at dashboards or mapping. Xponent connects insights, automation, content, and channels so teams can track outcomes, improve processes, and deliver consistent experiences across systems. It’s built for operational journeys, not just campaigns.
Xponent includes pre‑configured integrations with common enterprise systems: CRM platforms like Salesforce, messaging channels like SMS and email, customer support tools, data platforms, and marketing ecosystems. These integrations help unify profiles, accelerate setup, and reduce custom work.
Yes. Xponent helps guide self‑service flows, support authenticated app experiences, and give agents the context they need to resolve issues faster. It also reduces ticket volume by proactively addressing customer needs before they reach the contact center.
Xponent complements Salesforce by using its data and enhancing it with real‑time signals, journey logic, and intelligent decisioning. Many companies keep Salesforce as their system of record while using Xponent to drive cross‑channel customer experience and engagement.
The best customer experience is simple, clear, and helpful. It reduces effort, uses customer data responsibly, adapts to behavior in real time, and aligns every touchpoint so customers feel supported, not overwhelmed.
Most organizations begin with one journey (often billing, onboarding, or service) and expand over time. Because the platform connects to existing tools, teams can launch meaningful improvements quickly, then build out additional journeys as they learn what drives business results.