Unified Customer Engagement

When it comes to customer experience, the question is no longer why it's important for your business. It's how you are going to make it better. Here's the answer.


Right now, you have a golden opportunity to transform your customer engagement, down to the minute or second. By leveraging customer data, integrating existing systems and engaging customers in real time—in the moments that matter to them, across interaction channels and lines of business—you can reinforce brand loyalty and deliver extraordinary outcomes. And do it all from a single platform that empowers employees.

CSG brings together holistic customer data, industry-leading customer journey orchestration and analytics, proven omnichannel communications and customer experience leadership to deliver personalized, predictive customer engagements. Deliver next-level experiences across the entire customer lifecycle, from awareness to purchase and long-term retention.


CSG fully understands the challenge organizations face when it comes to contextual, real-time engagement, and we have the required set of solutions and services to help you succeed in your next best experience initiative. Deliver the right interactions for all customers across all channels, connected as a real-time customer journey. 


Manage the entire customer journey from a centralized platform, spanning journey strategy, customer data management and omnichannel engagement. Integrate with the systems you already have to scale, or leverage CSG’s solutions and channel applications. 


Want to know what your customers actually do? Knock down your customer data silos to create one rich, unique profile of every customer. Then, gain actionable insights from real-time interactions and analytics to continually optimize and level up your customer experience.


You could hard-code and develop your own customer journeys—or you can take advantage of our industry-leading solution. Leverage industry-specific, pre-packaged starter kits and experience design services to launch high-value journeys in under 90 days. 


CSG Xponent

Finally—a customer engagement platform that brings it all together. Deliver personalized experiences in real time, across all your communication channels, and driven by your data using a single scalable, cloud-based platform—CSG Xponent™. 



  • By Type

Field Service Management Workforce 360 Datasheet

Data Sheet | 2.8 MB

Everyone wants the field technician to be their personal product expert, sales rep, inventory management specialist, and cus ...

State of the Customer Journey 2022

Industry Report | 4.9 MB

In 2021, we tracked over 10 billion customer journey interactions—our most of any edition—across a plethora of chann ...

National Life Insurance Agency Revolutionizes Lead Management Systems with CSG Journey Orchestration

Customer Story | 1.6 MB

A major life insurance provider was redesigning their lead management process to more quickly balance the demands of th ...

European Bank Boosts Paid Media Performance Tenfold with CSG Journey Orchestration

Customer Story | 587.7 KB

A U.K. financial leader and provider of existing clearing and faster payments services used this opportunity to create a ...

CPG Brand Nurtures Consumers with Dynamic Online Journeys

Customer Story | 783.9 KB

A global retailer specializing in consumer packaged goods (CPG) wanted to become a trusted advisor to its consumers an ...

Leading CPG Brand Drives Onboarding Engagement and Lasting Loyalty Using CSG Journey Orchestration

Customer Story | 3.3 MB

A major producer of consumer packaged goods (CPG) in the Japanese market needed a better way to onboard their existing ...