Your patients want to live the healthiest, most fulfilling lives possible. When they’re healthy, they want to stay healthy. When they’re sick, they want to get better—and fast. And they need your help to do it.
At CSG, we help healthcare organizations improve patient outcomes with timely, targeted healthcare communications. Spend less time sending routine reminders and more time delivering quality care to your patients.
Help customers get well and stay well with timely appointment and prescription reminders from CSG. Send voice and text reminders when an appointment is coming up to make sure patients attend and receive quality care. CSG is compliant with HIPAA and always treats protected health information (PHI) appropriately through documented policies, procedures, and general and specialized training.
Spend less time calling patients about appointments and more time providing in-person care with appointment notifications. They won’t miss out on the care they need, and you won’t miss out on an unfilled appointment slot. Plus, you can improve medication adherence with automated text or voice RX reminders.
Send post-appointment or post-surgery surveys to learn what went well and where you can improve. Feedback arrives in real time, so you can identify common trends and learn how you can make your care even better.
We’re not just your voice and text provider—we also help print and produce patient statements and invoices. We send nearly 8 million healthcare documents every month—and all of them are HIPAA compliant. Welcome kits, ID cards, letters, and directories are just a few of the other services we can provide for you and your patients.
A great customer experience isn’t based on just one experience. It’s the sum of every interaction a customer has with your company. Each interaction has to be designed and delivered on the right channel, at the right time, to engage customers for a lifetime. That’s where CSG can help.
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