Healthcare Services

Healthcare is complex—we're here to make it simple for your patients. Use CSG's healthcare engagement solutions to connect patients with the health services information they need, when they need it.

Improve Patient Health

Your patients want to live the healthiest, most fulfilling lives possible. When they’re healthy, they want to stay healthy. When they’re sick, they want to get better—and fast. And they need your help to do it.

At CSG, we help healthcare organizations improve patient outcomes with timely, targeted healthcare communications. Spend less time sending routine reminders and more time delivering quality care to your patients.


Improve Patient Communication

Help customers get well and stay well with timely appointment and prescription reminders from CSG. Send voice and text reminders when an appointment is coming up to make sure patients attend and receive quality care. CSG is compliant with HIPAA and always treats protected health information (PHI) appropriately through documented policies, procedures, and general and specialized training.

Appointment Notifications and RX Reminders

Spend less time calling patients about appointments and more time providing in-person care with appointment notifications. They won’t miss out on the care they need, and you won’t miss out on an unfilled appointment slot. Plus, you can improve medication adherence with automated text or voice RX reminders.

Surveys

Send post-appointment or post-surgery surveys to learn what went well and where you can improve. Feedback arrives in real time, so you can identify common trends and learn how you can make your care even better.

Print & Mail

We’re not just your voice and text provider—we also help print and produce patient statements and invoices. We send nearly 8 million healthcare documents every month—and all of them are HIPAA compliant. Welcome kits, ID cards, letters, and directories are just a few of the other services we can provide for you and your patients.


Capabilities

Healthcare Notifications

Improving patient health outcomes is your number one priority. Help your patients stay healthy with timely appointment and prescription reminders from CSG.

Customer Experience

A great customer experience isn’t based on just one experience. It’s the sum of every interaction a customer has with your company. Each interaction has to be designed and delivered on the right channel, at the right time, to engage customers for a lifetime. That’s where CSG can help.

Print and Mail Solutions

With the world’s communications going digital, a well-crafted print message can stand out. CSG helps companies like yours design and deliver compelling printed documents.


Resources

Explore

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10 Questions to Ask When Evaluating a Digital Service Platform Provider

Brochure | 2.0 MB

Looking for a digital service platform provider and aren’t sure which one to choose? Here are 10 questions you should ask when making your decisi ...

The Journey of Strategic Business Communications

White Paper | 1.8 MB

Making communications seamless depends on bringing together technology, data, and process optimization. At CSG, we’ve revolutionized the traditio ...

Crisis Communications: Part 2

White Paper | 1.6 MB

A data breach or crisis can destroy the public’s trust in a company, but as important is how the company responds when its reputation is on the l ...

Crisis Communications: Part 1

White Paper | 1.2 MB

At CSG, we work with public and private organizations to make sure they understand all kinds of risks, including how to respond in a crisis. While ...

The Customer Journey Guidebook

White Paper | 6.2 MB

Customer journeys create competitive experiences that drive loyalty and influence purchasing decisions. Creating a robust and effective customer jo ...

BSS in the Cloud

Industry Report | 1.6 MB

The BSS market has changed radically in recent years as the telecoms industry has adopted new technologies such as HSPA and, more recently, LTE. Al ...