Healthcare Services

Healthcare is complex—we're here to make it simple for your patients. Use CSG's healthcare engagement solutions to connect patients with the health services information they need, when they need it.

Improve Patient Health

Your patients want to live the healthiest, most fulfilling lives possible. When they’re healthy, they want to stay healthy. When they’re sick, they want to get better—and fast. And they need your help to do it.

At CSG, we help healthcare organizations improve patient outcomes with timely, targeted healthcare communications. Spend less time sending routine reminders and more time delivering quality care to your patients.

 

Healthcare Solution Overview


Improve Patient Communication

Help customers get well and stay well with timely appointment and prescription reminders from CSG. Send voice and text reminders when an appointment is coming up to make sure patients attend and receive quality care. CSG is compliant with HIPAA and always treats protected health information (PHI) appropriately through documented policies, procedures, and general and specialized training.

Appointment Notifications and RX Reminders

Spend less time calling patients about appointments and more time providing in-person care with appointment notifications. They won’t miss out on the care they need, and you won’t miss out on an unfilled appointment slot. Plus, you can improve medication adherence with automated text or voice RX reminders.

Surveys

Send post-appointment or post-surgery surveys to learn what went well and where you can improve. Feedback arrives in real time, so you can identify common trends and learn how you can make your care even better.

Print & Mail

We’re not just your voice and text provider—we also help print and produce patient statements and invoices. We send nearly 8 million healthcare documents every month—and all of them are HIPAA compliant. Welcome kits, ID cards, letters, and directories are just a few of the other services we can provide for you and your patients.


Capabilities

Healthcare Notifications

Improving patient health outcomes is your number one priority. Help your patients stay healthy with timely appointment and prescription reminders from CSG.

Customer Experience

A great customer experience isn’t based on just one experience. It’s the sum of every interaction a customer has with your company. Each interaction has to be designed and delivered on the right channel, at the right time, to engage customers for a lifetime. That’s where CSG can help.

Print and Mail Solutions

With the world’s communications going digital, a well-crafted print message can stand out. CSG helps companies like yours design and deliver compelling printed documents.


Resources

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Healthcare Industry Solutions

Data Sheet | 834.7 KB

Today’s consumer expects easy, personalized experiences not just from the tech industry, but also from healthcare. But healthcare providers could ...

5 Buying Criteria for Cloud-Native OCS

Buyer's Guide | 612.1 KB

Many online charging systems (OCS) that claim to be cloud-native aren’t taking advantage of everything the cloud has to offer. The solutions are ...

Conversational AI for Your Remote Workforce

Data Sheet | 442.9 KB

As businesses see more of their workforce go remote, their HR and IT departments strain to respond to increased support requests from employees. Wi ...

Forrester Study: Great CX Cuts Cost And Drives Business Results

Industry Report | 14.0 MB

CSG commissioned a Forrester study covering how end-to-end CX solutions break down silos and optimize data management.

Read a commissioned s ...

Podcast: CSG’s Haifa El Ashkar Discusses Mobile Industry Disruption on The Light Reading Podcast

Podcast

Haifa El Ashkar, Executive Director of Managed Services at CSG, joined The Light Reading podcast to discuss the convergence of mobile identity, blo ...

10 Questions to Ask When Evaluating a Digital Service Platform Provider

Brochure | 2.0 MB

Looking for a digital service platform provider and aren’t sure which one to choose? Here are 10 questions you should ask when making your decisi ...