Your patients want to live the healthiest, most fulfilling lives possible. When they’re healthy, they want to stay healthy. When they’re sick, they want to get better—and fast. And they need your help to do it.
At CSG, we help healthcare organizations improve patient outcomes with timely, targeted healthcare communications. Spend less time sending routine reminders and more time delivering quality care to your patients.
We’re a trusted partner to leading providers and payers, as well as technology, pharmaceutical and medical device companies. We help these leaders deploy personalized customer communications and an integrated omnichannel approach to all of their clients and patients.
Digital age healthcare works like a matrix, linking interactions with primary care doctors, specialists, pharmacies, health plans and other parties—sometimes simultaneously. Today more than ever, patients and providers expect the same high-tech, high-touch experiences that other industries deliver to them daily.
Better communication means better engagement. Whether you need to remind patients about appointments, increase medication adherence, or improve collections, we have solutions. From automated text or voice reminders to printing patient statements and invoices, we have every channel covered.
Today’s healthcare consumer expects you to meet them where they are. That means understanding your customer and delivering the right message on the right channel at the right time. Journey mapping and journey orchestration create seamless communication across all channels, delivering simple, frictionless handoffs.
Clinical staff are overwhelmed, and hospital call centers often struggle to keep up with patient requests—all while working to improve engagement and community outreach. Conversational AI applications as well as natural language processing IVRs can boost call containment and create better patient experiences.
A great customer experience isn’t based on just one experience. It’s the sum of every interaction a customer has with your company. Each interaction has to be designed and delivered on the right channel, at the right time, to engage customers for a lifetime. That’s where CSG can help.
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