Financial Services

Ideal Partner for Financial Services Leaders
Few industries require the blend of flexibility and absolute reliability that it takes to thrive in the finance arena. CSG’s inventive approach to applying solutions is propelled by our foundation of quality operations—making us an ideal partner for financial services leaders.

CSG has decades of experience safeguarding customers’ financial information with fully compliant revenue management solutions

Our solutions help financial services companies streamline their operations, enhance their customer relationships and launch innovative services.

CSG clients have been able to reduce customer cost-to-call by 46 percent with automated outbound calls. We have also reduced fraud cases for our customers by up to 25% with real-time alerts. This is just one example of how CSG can work with you to bring more efficiency to your business.

We know that emerging technologies are driving change within financial services companies: how they operate, the services they offer, their back office infrastructure and we can help.

“Speech technology ensures the correct agent pool receives the correct calls, raising customer satisfaction.”  – Huntington Bank

Check out some of our solutions for Financial Services:

  • Interactive Messaging – Inbound and outbound IVR, email, SMS/text to connect with subscribers anytime, anywhere, on any channel
  • Intermediate – Collect and manage usage data from any source
  • Singleview – Real-time charging, billing and customer care solution for convergent markets