Over 75 percent of customers who contact customer service do so over the phone. But if they have a poor experience, it can negatively impact customer satisfaction and potentially cause customer churn.
Ensure quality calls with CSG Assure Contact Center Testing, allowing you to test call quality from anywhere in the world to any destination. With CSG Assure, you can proactively identify any issues with your inbound and outbound connectivity and ensure error-free IVR navigation.
The CSG Assure Contact Center Testing solution is provided in a SaaS (Software as a Service) model, freeing up expert resources in your organization and avoiding costly updates. The solution is provided through a user-friendly and powerful interactive dashboard.
Our end-to-end contact center testing solution includes IVR navigation and inbound and outbound connectivity. Tests are run over CSG’s market-leading global test network of 600+ nodes in 150 countries.
Simulate customers calling from different countries and networks.
Test connectivity and call quality experience for both platform and agent interactions.
Validate customer navigation through IVR menu structures.
Benefit from continuous test execution and monitoring of results as a service.
Generate alerts in case of issues, and route alerts to the right team for swift action and resolution.
Drill down on interactive dashboards to spot trends and understand performance.
Ensure customer satisfaction is at the frontline of customer communication.
CSG is ready to help you test your contact center today. Are you ...
Changes in voice calling markets and networks have exposed many carriers to revenue loss and deteriorating quality in their international voice bus ...
Poor voice quality is a common problem (especially for international calls), due to the different network technologies and topologies a call traver ...
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