Interactive Messaging - Connect with subscribers anytime, anywhere, on any channel
Cut costs, improve transaction efficiency and increase customer satisfaction. With CSG Interactive Messaging, service providers can increase efficiency through automation and allow customers to self-serve. Interactive Messaging employs advanced speech recognition, CTI call center integration, agent transfer, and call recording/replay/transcription to get customers the information they want, whenever they want.
Customer Communications Center
CSG’s Customer Communication Center provides the framework you need to deploy a centralized customer engagement strategy. This omnichannel platform allows consolidation of your outbound communications and creates automated, real‐time interactions. Our innovative platform enables you to collect consumer preference information from multiple systems – from billing to CRM to other third‐party applications – and deliver cohesive communications based on defined parameters and events real-time. Three components: Event Management, Customer Profile and Interaction Tracking, all work together to optimize your multi-channel customer communications.