Interactive Messaging

What defines good customer experience changes as frequently as the communication channels customers use. CSG can help you balance the demands of different customers in a way that’s scalable, affordable and effective.

Interactive Messaging - Connect with subscribers anytime, anywhere, on any channel

Cut costs, improve transaction efficiency and increase customer satisfaction. With CSG Interactive Messaging, service providers can increase efficiency through automation and allow customers to self-serve. Interactive Messaging employs advanced speech recognition, CTI call center integration, agent transfer, and call recording/replay/transcription to get customers the information they want, whenever they want.

CSG IM Connect on any channel

Customer Communications Center

CSG’s Customer Communication Center provides the framework you need to deploy a centralized customer engagement strategy. This omnichannel platform allows consolidation of your outbound communications and creates automated, real‐time interactions. Our innovative platform enables you to collect consumer preference information from multiple systems – from billing to CRM to other third‐party applications – and deliver cohesive communications based on defined parameters and events real-time. Three components: Event Management, Customer Profile and Interaction Tracking, all work together to optimize your multi-channel customer communications.

CSG CCM outbound communications

Resources

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  • The Customer Journey Guidebook
    6.2 MB | White Papers
  • How to Succeed at Data-Driven Journey Orchestration
    16.5 MB | White Papers
  • Journey Hub
    1.7 MB | Data Sheets
  • Meet CSG
    Videos
  • CSG Omnichannel Messaging
    1.4 MB | Data Sheets