Omnichannel is about connecting with your customers anytime, anywhere, on any device. Wherever customers interact with you, you need to use their history, habits and preferences to engage them on their terms.
CSG offers end-to-end management of all your customer communication channels. We design and develop communication solutions for voice, print, SMS, email, social media, chat, virtual assistants, and more. And we make sure all of those channels are integrated so you’re delivering a consistent customer experience.
When we say omnichannel delivery, we mean it. We send over 1 billion print documents, 150 million emails, 400 million calls and 55 million text messages, adding up to over 1.5 billion customer interactions each year. We’re always adding new channels and integrations so you can keep engaging your customers wherever they are.
If you want to engage customers across channels, you’ve got to be available across channels. CSG has voice, text, email, social, virtual assistant and other communication channels available out-of-the-box, so you’re able to launch omnichannel communications quickly. Want to bring your own channels? No problem. Our API library hooks into the channels you already have so you can get the best of your solutions and ours.
Printed documents are a powerful complement to digital channels, reaching customers in their homes and online. We can help you find the right mix to ensure compliance and improve engagement, and encourage customers to adopt digital channels.
Make sure all your customer communications reflect your brand and have the same look and feel—even on different channels. Our content design and presentation tools let you repurpose common elements (logos, graphics, calls-to-action, and more) and place them in the best spot in a print or digital document. We also integrate with the different data sources you have, like CRMs, so customer data is always up-to-date.
Consumers expect seamless experiences across all touchpoints with brands they do business with. Aligning your systems and processes to orchestrate conversations that are consistent and relevant to the customer’s journey—across channels—can ensure your business achieves measurable value.
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CSG commissioned a Forrester study covering how end-to-end CX solutions break down silos and optimize data management.
Read a commissioned s ...