Electronic Visit Verification

All states in the U.S. must have an EVV system in place by January 1, 2020. Are you prepared? Enable caregivers to check in and out of home visits with CSG's Electronic Visit Verification solution.

Streamline the Verification Process

All states must have an EVV system in place by January 1, 2020. However, each state has the flexibility to choose a deployment model that will work best for their care providers and Medicaid recipients. One common implementation model is Interactive Voice Response, where care providers check in and out of visits via a landline or cell phone call.

CSG Electronic Visit Verification is a low-cost, high speed-to-market solution, letting care providers quickly confirm their visits through a telephony-based application. CSG Electronic Visit Verification integrates with Medicaid state systems to validate care provider identities, and uses PIN number entry or voice biometrics for additional verification. As the care provider makes their call, the solution uses GPS technology to ensure the provider is where they claim to be. States can then accurately compensate care providers based on the data captured from verified visits.


Interactive Messaging

What defines good customer experience changes as frequently as the communication channels customers use. CSG can help you balance the demands of different customers in a way that’s scalable, affordable and effective.



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