All states must have an EVV system in place by January 1, 2020. However, each state has the flexibility to choose a deployment model that will work best for their care providers and Medicaid recipients. One common implementation model is Interactive Voice Response, where care providers check in and out of visits via a landline or cell phone call.
CSG Electronic Visit Verification is a low-cost, high speed-to-market solution, letting care providers quickly confirm their visits through a telephony-based application. CSG Electronic Visit Verification integrates with Medicaid state systems to validate care provider identities, and uses PIN number entry or voice biometrics for additional verification. As the care provider makes their call, the solution uses GPS technology to ensure the provider is where they claim to be. States can then accurately compensate care providers based on the data captured from verified visits.
Electronic Visit Verification (EVV) systems are a huge undertaking for states in the U.S. An IT vendor built an EVV website to collect and process ...
Millions of Americans refill billions of prescriptions every year. But patients can get busy and forget to fill their prescriptions.
One nat ...
Missed service calls are one of the most expensive elements of a customer service cycle. Idle technicians cost companies thousands of dollars every ...
While customers have more channels they can use to engage with your business, phone remains their go-to. That means the qual ...
Electronic Visit Verification (EVV) systems are a huge undertaking for states in the U.S. An IT vendor built an EVV website to collect and process ...
59% of companies agree customers are demanding more personalization but there is a gap between the companies with the resources to create cohesive ...
Digital disrupters have reset the bar and fundamentally changed how companies engage their customers. Earning and keeping customer loyalty is a gro ...
Making communications seamless depends on bringing together technology, data, and process optimization. At CSG, we’ve revolutionized the traditio ...
In the past, you could only connect with customers over the phone, in a letter or on the screen. But today’s digital world has opened up endl ...
