Prescription Reminders

Millions of customers refill prescriptions every month, but they need to remember to pick them up. Send prescription reminder alerts and deliver a great patient experience with CSG.

Increase Medication Adherence

For millions of people, refilling a prescription is a regular monthly occurrence. And with each of the 4 billion prescription refills issued in the United States every year, there is an opportunity to deliver a convenient, pleasant patient experience, increase patient loyalty and create a more predictable revenue stream.

CSG’s outbound IVR application calls patients to remind them to refill their prescriptions. Patients can authorize refills on the spot, even if they don’t have their prescription name or payment on hand, and hear when they can pick prescriptions up. Patients can also call in to refill their own prescriptions in a few easy steps. CSG’s IVR handles both the caller ID and the callback number on an answering machine, decreasing callbacks to the company’s call center.


CSG Interactive Messaging

What defines good customer experience changes as frequently as the communication channels customers use. CSG can help you balance the demands of different customers in a way that’s scalable, affordable and effective.



  • By Type

Vaccine Communications

Brochure | 3.0 MB

While your supply chain and clinical teams figure out how to handle the distribution, have you determined how you’ll effectively respond to the d ...

CSG IVR Solutions

Data Sheet | 2.7 MB

While customers have more channels they can use to engage with your business, phone remains their go-to. That means the qual ...

25 Conversational AI Use Cases That Can Transform Your Business

eBook | 17.2 MB

What are the biggest pain points for your customers? Your most expensive or time-consuming business processes? There’s a s ...

CSG Builds Adaptable Voice Solution for State Healthcare Program

Customer Story | 1.1 MB

Electronic Visit Verification (EVV) systems are a huge undertaking for states in the U.S. An IT vendor built an EVV website to collect and process ...

Webinar Recording: Great CX Cuts Cost and Drives Business Results

Video | 67.2 KB

59% of companies agree customers are demanding more personalization but there is a gap between the companies with the resources to create cohesive ...

Forrester Study: Great CX Cuts Cost And Drives Business Results

Industry Report | 14.0 MB

CSG commissioned a Forrester study covering how end-to-end CX solutions break down silos and optimize data management.

Read a commissioned s ...