Prescription Reminders

Millions of customers refill prescriptions every month, but they need to remember to pick them up. Send prescription reminder alerts and deliver a great patient experience with CSG.

Increase Medication Adherence

For millions of people, refilling a prescription is a regular monthly occurrence. And with each of the 4 billion prescription refills issued in the United States every year, there is an opportunity to deliver a convenient, pleasant patient experience, increase patient loyalty and create a more predictable revenue stream.

CSG’s outbound IVR application calls patients to remind them to refill their prescriptions. Patients can authorize refills on the spot, even if they don’t have their prescription name or payment on hand, and hear when they can pick prescriptions up. Patients can also call in to refill their own prescriptions in a few easy steps. CSG’s IVR handles both the caller ID and the callback number on an answering machine, decreasing callbacks to the company’s call center.


CSG Interactive Messaging

What defines good customer experience changes as frequently as the communication channels customers use. CSG can help you balance the demands of different customers in a way that’s scalable, affordable and effective.



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CSG Builds Adaptable Voice Solution for State Healthcare Program

Customer Story | 1.1 MB

Electronic Visit Verification (EVV) systems are a huge undertaking for states in the U.S. An IT vendor built an EVV website to collect and process ...

Webinar Recording: Great CX Cuts Cost and Drives Business Results

Video | 67.2 KB

59% of companies agree customers are demanding more personalization but there is a gap between the companies with the resources to create cohesive ...

Forrester Study: Great CX Cuts Cost And Drives Business Results

Industry Report | 14.0 MB

CSG commissioned a Forrester study covering how end-to-end CX solutions break down silos and optimize data management.

Read a commissioned s ...

The Agility Imperative: How Contact Centers Can Adapt and Scale to Serve Tomorrow’s Customers

White Paper | 2.5 MB

Today’s contact centers are not ready. They struggle to adapt to call spikes. They can’t track customers to anticipate their needs. At the same ...

Engaging Customer Experiences: The critical first 90 days and beyond


Digital disrupters have reset the bar and fundamentally changed how companies engage their customers. Earning and keeping customer loyalty is a gro ...

The Journey of Strategic Business Communications

White Paper | 1.8 MB

Making communications seamless depends on bringing together technology, data, and process optimization. At CSG, we’ve revolutionized the traditio ...