Great news—customers have just signed up for your service. But they aren’t always exactly sure what they’ve signed up for—or what they’re paying for. This leads them to call your contact center with billing or usage questions, increasing frustration for them, and for you.
CSG helps companies proactively answer common customer onboarding questions, streamlining the onboarding journey. This means higher customer satisfaction and lower call volumes—and a great experience for everyone. Our clients agree—CSG’s onboarding solutions have helped reduce churn by 29 percent in the first 90 days and reduce total calls by over 16 percent.