Retail

Consumers’ behaviors—and their brand loyalty—can shift in a moment. Get the solutions you need to adapt to trends, boost sales and win customers for life.

CONNECTING WITH TOMORROW’S CUSTOMER

When consumers are the lifeblood of your business, change is the only constant. To succeed in the digital world, retail brands can’t just keep up with changing trends and consumer habits—they have to anticipate them.

But retail journeys have grown harder to track as they spread across more digital channels, in-store interactions and hybrids of both. And while your brand is adding more data and digital tools, it’s getting harder to deliver the proactive customer experiences and offers that raise customer satisfaction and sales. With high expectations and a low margin of error, how can your brand keep growing?

When you can capture customer data from across your organization, and use predictive analytics to identify the next best experience for each customer, suddenly you’re no longer reacting. You’re leading.


ELEVATE THE ENTIRE CUSTOMER EXPERIENCE

CSG provides data-driven engagement solutions to optimize customer touchpoints. And we offer the touchpoints themselves—from messaging solutions to payment kiosks—to level up your engagement and business outcomes. Pluswe’ve got decades of expertise delivering customer experience solutions, so we know what it takes to succeed. 

OPTIMIZE YOUR OFFERS

With a data-driven approach to customer journeys and real-time interaction management, you can acquire an always-on view of each customer, allowing you to always be delivering personalized offers aligned to purchase history, habits and preferences.

EMPOWER YOUR FRONTLINE EMPLOYEES

Whehuman interaction is irreplaceable, make it better. Equip your contact center agents and in-store associates with up-to-the-minute customer knowledge, enabling them to deliver easy service and meaningful moments. 

OFFER BETTER CHANNELS AND SELF-SERVICE

Customers want to buy, seek support and handle their business on their own time, on their preferred channel. Our cloud-based communication platforms and conversational AI solutions help you keep those customers happy—and coming back. 


Capabilities

UNIFIED CUSTOMER ENGAGEMENT

Gathering customer data, orchestrating journeys, executing interactions in real time—doing all this doesn’t require a disconnected ecosystemLet CSG help you simplify your customer engagement and scale your successes.


Portfolio

CSG XPONENT

Leverage customer data, integrate existing systems and engage customers in real time—in the moments that matter to them, across interaction channels and lines of business. And do it all with CSG Xponent™. 

JOURNEY SOLUTIONS

You could hard-code and develop your own customer journeys—or you can take advantage of our industry-leading journey solutions to deliver real-time, relevant experiences.

CUSTOMER COMMUNICATIONS

Increase revenueby coordinating real-time engagements and reminders to use your product or service at any stage of the customer journey.


Resources

Explore

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CPG Brand Nurtures Consumers with Dynamic Online Journeys

Customer Story | 783.9 KB

A global retailer specializing in consumer packaged goods (CPG) wanted to become a trusted advisor to its consumers an ...

Leading CPG Brand Drives Onboarding Engagement and Lasting Loyalty Using CSG Journey Orchestration

Customer Story | 3.3 MB

A major producer of consumer packaged goods (CPG) in the Japanese market needed a better way to onboard their existing ...