Capture consumer attention anywhere
Win the battle for consumer attention and decision. Drive brand loyalty with personalized and relevant experiences from research and cart checkout to curbside pickup and real-time targeted offers.
Start improving retail customer journeys today
Don’t have thte time to map out every customer journey from scratch? The CSG Exponent Ignite journey library comes with dozens of templates designed with best practices in mind, so you can roll out proven journeys from Day1. Where you take them next, is up to you.
Spend minutes, not hours, on customer engagement
Create and automate journeys for any line of business to get the right message to the right customer at the right time
- Create your own customer journeys or draw from a pre-built library of retail journeys (browse for products and services, create and add products to a wish list, pick up purchased products, etc.)
- Identify friction points like subscription abandonment
- Correlate key journey behaviors to critical KPIs like Return on Ad Spend and Digital Containment Rate
- Ingest and orchestrate data from any source and integrate with engagement channels like email, text, and more
- Build more complex and personalized journeys as your maturity increases with CSG’s expert team
Understand every customer's preferences
Use the insights hidden in your data to personalize experiences. Increase revenue by understanding and anticipating what customers will buy next – before they even know it
- Drill down into various customer segments or individual profiles to get a complete and unified view of customer behavior
- Actively segment customers with every behavior and interaction they make
- Maximize every moment by triggering real-time follow-up actions based on preferences and behavior
Help customers buy what they want faster
Help customers move through their journeys with real-time experiences. Integrate systems and channels to connect on customers’ preferred channel to drive action, while also equipping employees with tools and information to streamline processes.
- Offer your full portfolio of products and services to the customers most likely to buy, based on their preferences and browsing history
- Customize online experiences for returning web visitors to increase engagement
- Trigger best-next actions in real time (e.g., a coupon send after a purchase)
- Identify points of friction and opportunity streamline desired business outcomes