To succeed in today’s digital world, businesses need to keep up with rapidly changing customer demands. Marketers and customer service leads don’t want to wait to improve customer acceptance rates—but this can be difficult within the constraints of existing IT infrastructure and resources.
CSG CallCanvas Express is a flexible platform-as-a-service (PaaS) solution that lets you manage virtually every aspect of your inbound and outbound call flows easily and efficiently. CSG provides a consolidated interaction management system that is both technically versatile and easy to use. Deploy changes without waiting for maintenance windows, saving time and money. Programmers can control their applications and make changes such as updated call transfer hours or changing or adding a new prompt—all in real-time and on the fly with CallCanvas Express.
CallCanvas Express is fully integrated into CSG Interactive Messaging, enabling you to take full advantage of CSG’s robust interactive voice response (IVR), SMS platforms and telephony infrastructure. Use our online or onsite training options to quickly learn the solution and put your skills into action.
Design inbound and outbound speech and touchtone applications via a drag-and-drop visual interface. Build your own call flows with user-friendly configurable components and scripting capabilities.
CallCanvas Express gives users the flexibility to deploy changes without waiting for maintenance windows, saving time and money. Let programmers control their applications and make changes such as updated call transfer hours or adding a new prompt—all in real time.
After you make changes in CallCanvas Express, stakeholders can view the results via the CSG reporting portal, available through a secure interface, and determine how the modified call flow is performing. Don’t like what you see? No problem. Just access the call flow through the dashboard, update it and reactivate.
To succeed in today’s digital world, businesses need to be able to rapidly change course to keep up with customer demand. Marketers and customer ...
One of the biggest challenges facing businesses, especially those handling complex inbound traffic, is ensuring that customers are connected to the ...
A good IVR experience should be quick, intuitive and seamless. Customers dial in, provide context for their call to achieve resolution, whether itâ ...
59% of companies agree customers are demanding more personalization but there is a gap between the companies with the resources to create cohesive ...
Learn how today’s contact centers can become more agile with the addition of technology enhancements, covering for absent employees and increasin ...
Haifa El Ashkar, Executive Director of Managed Services at CSG, joined The Light Reading podcast to discuss the convergence of mobile identity, blo ...
A global company had an IVR system that didn’t live up to its high-tech reputation. Struggling to understand customer requests, the system misrou ...
Making communications seamless depends on bringing together technology, data, and process optimization. At CSG, we’ve revolutionized the traditio ...
A data breach or crisis can destroy the public’s trust in a company, but as important is how the company responds when its reputation is on the l ...