There’s a great deal more at stake since federal regulations tightened the way in which companies can communicate to their prospective customers (voice calls through landlines, mobile phones and even SMS). Failing to comply with these laws can be costly: research shows that litigation costs for non-compliant companies have never been higher. But there’s an even greater cost to ignoring the rules: losing hard-earned trust with consumers and tarnishing your brand’s reputation.
Mitigate risks while optimizing the effectiveness of your marketing campaigns with CSG Data Assurance Services. Assure customers that available data is safe, secure, and encrypted. It starts with a simple but critical step: confirming that contact information associated with an individual is really theirs and is safe to use from a compliance standpoint.
Haifa El Ashkar, Executive Director of Managed Services at CSG, joined The Light Reading podcast to discuss the convergence of mobile identity, blo ...
Making communications seamless depends on bringing together technology, data, and process optimization. At CSG, we’ve revolutionized the traditio ...
A data breach or crisis can destroy the public’s trust in a company, but as important is how the company responds when its reputation is on the l ...
CSG Phone Affinity helps companies contact customers by confirming a customer’s phone number has not changed since their last contact. It also he ...
Missed service calls are one of the most expensive elements of a customer service cycle. Idle technicians cost companies thousands of dollars every ...
In the past, you could only connect with customers over the phone, in a letter or on the screen. But today’s digital world has opened up endl ...