CSG Xponent
A platform to activate your customer engagement strategy
Customers are overwhelmed by disconnected, irrelevant messages, creating confusion and disengagement. Xponent zeroes in on critical moments in the journey—delivering targeted, cohesive experiences that don’t just speak, they drive action. The result? Measurable behavior change, higher revenue, and operational efficiency that speaks for itself.
Less noise, more impact with CSG Xponent
Fragmented data and disconnected systems create a minefield of missed opportunities. Customers tune out, loyalty evaporates, and churn rises. Xponent cuts through the clutter, uniting your data and transforming it into powerful, personalized communications that win back trust and fuel growth.
Turn Passive Engagement into Systems of Action
Customer Experience Analytics and Insights
Uncover exactly where journeys break down and fix them with real-time data.
Customer Profile
Create a unified, dynamic profile of each customer by integrating data from multiple internal and external systems.
Customer Journey Orchestration
Move from reaction to anticipation—delivering what customers want next.
Customer Communications Management
Eliminate the noise and deliver value with precise, cross-channel communications.
Why CSG for Customer Experience Management?
Break the cycle of irrelevant interactions
Xponent delivers personalized, timely, and relevant communication that cuts through the clutter and drives action in the make-or-break moments. Stop wasting resources on irrelevant messages and start driving engagement that truly matters to your customers.
Leverage the full power of your existing tech stack
Don’t let legacy systems hold you back. Xponent integrates seamlessly with your existing infrastructure, unlocking the power of your insights and transforming it into frictionless, meaningful customer experiences that drive growth.
Bridge the gap between insights and action
No more missed opportunities. Whether it’s bill payments, appointment attendance or subscription renewals, Xponent targets key moments to drive immediate action. Maximize efficiency and measure ROI with every interaction.
Get Critical Experiences Right with Xponent
We Do It at Scale for the World’s Leading Brands
in annual savings to the contact center
reduction in calls to the contact center
increase in responsiveness in SMS messages
increased annual revenue through improved collections
Industries We Serve
Tackle CX challenges with CSG
Wherever your customer engagement obstacles lie, CSG Xponent can launch in days to help you overcome them faster. Get started with our tools today.