One Platform to Power the Entire Customer Experience
CSG Xponent is a unified platform that bridges the gap between customer insights and action. Analyze customer journeys to uncover hidden patterns, use real-time data and decisioning to personalize experiences, and effectively manage communication across all channels. Deliver a differentiated experience that drives customer lifetime value, even with limited resources.
Don't Just Win Customers, Keep Them with a Post-Acquisition Experience Engine
Get up and running in 30 days with our library of pre-built customer journeys
Don’t have the time to map out every customer journey from scratch? We’ve got you covered with a holistic maturity model, ROI calculator and library full of industry-specific, prebuilt journeys—meaning that building customer journeys has never been easier.
2024 State of the Customer Experience
Go beyond the buzzwords and learn about the new CX era. Learn what it is and what it’s not to understand how to craft the best strategy for your business.
A proven customer experience leader
It’s no secret among CX industry analysts: CSG leads the pack in customer engagement solutions.