Contact Us Contact Us
Man and woman discuss something from a tablet that the woman is holding
CSG Xponent

One customer engagement platform does it all.
And does it best.

Unforgettable customer experiences, on the right channel, at the right moment. Your data makes it possible. CSG Xponent makes it happen.

Take your place among the world’s CX leaders

Woman smiling while using her smartphone on the platform at the train station.

Be the brand that “gets” their customers

Anticipate their needs. Respond to their actions. On any channel, in real time. You’ll know your customers, and show them by delivering the next best experience again and again.
A dad giving his son a piggyback ride on a hike smiles down at his phone

Turn static journey maps into lived experiences

Design and perfect your customers’ journeys across your digital channels. Tailor their interactions to meet them wherever they are, however their journeys unfold.
A professional woman in a conference room smiles looking out the window

Get your first win quickly, your next wins easily

Leverage proven, prebuilt industry journey maps for fast ROI. Then scale the solution to multiply the cost savings and loyal customers using CSG Xponent Ignite.

Endless possibilities. One unified platform.

A Magenta and pink icon of a man with two arrows circling around him

CSG Xponent Customer Journey Management

Connect your communications solutions to the industry’s best customer journey orchestration platform. Map, automate and refine customer journeys down to the moment.

RGB_Communication-berry

CSG Xponent Engagement Channels

Ensure all your communications are reliable, scalable and responsive in real time—from voice to MMS to conversational AI and more.

RGB_Connectivity-data-tech-berry

CSG Xponent Customer Data Platform

Tame your data chaos and build rich, up-to-the-minute customer profiles. With our CDP, you can truly know your customers and personalize all interactions.

Create Extraordinary Experiences Across the Customer Lifecycle

Understand which customers are at risk of falling behind on payments. Keep them engaged on any channel with compliant reminders and payment plan offers.
Don't wait until they're about to leave. Predict customers' needs and send them proactive, personalized offers that keep them loyal to your brand.
Connect your digital and physical channels to our decisioning engine. Your notifications will strike at key moments that get customers to buy, engage and stay with your brand.
Support employees and wow customers by automating the contact center. Predict customer needs, get them to the right agent the first time, and provide your agents pop-ups with information they need to ace the call Learn More

Introducing CSG Xponent Ignite

Don’t have the time to map out every customer journey from scratch? We’ve got you covered. With a holistic maturity model, ROI calculator and library full of industry-specific, prebuilt journeys, building customer journeys has never been easier.

Get started
Introducing CSG Xponent Ignite

CSG Named a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022

Learn the latest trends in customer journey orchestration (CJO)—and why CSG was named a Leader among the most significant CJO providers.

Download for free

CSG Experiences Practice

You don’t have to overcome CX challenges on your own. Our experience experts help guide your next moves for winning customers and lowering costs.

Learn how they help
  • Apply a voice-of-the-customer focus for informed decision-making
  • Uncover new insights through research and expertise
  • Craft solutions and UIs for better experiences
  • Build architectures that keep you adaptable

Why CSG Xponent

Pink and magenta icon of three people facing forward

Understand the why behind customer behaviors

How do you know what’s truly driving customers to buy or bail from your brand? Context—and Xponent looks at all customer interactions so you can understand it.

RGB_Integration-berry

Skip the rip-and-replace

Xponent connects to existing customer engagement systems and enhances their functions with sharpened intelligence, cross-channel connections and real-time responses.
A magenta and pink circle icon with three smaller circles containing a heart, thumbs up, and hashtag symbol

Master the entire customer lifecycle

Personalize interactions at every step of the customer’s journey—from acquisition to care to retention—with one platform.

A proven customer engagement leader

It’s no secret among CX industry analysts:
CSG leads the pack in customer engagement solutions.

Leader, Forrester WaveTM: Journey Orchestration Platforms, Q2 2020, Q2 2022
Leader, SPARK Matrix™: Customer Communication Management (CCM), 2022
Leader, SPARK Matrix™: Customer Data Platform (CDP), 2022
Marketing Digital Innovation Award, Ventana Research, 2022

Recommended resources

The State of the Customer Expe...

The State of the Customer...

CSG Customer Experience Softwa...

CSG Customer Experience S...

Don’t Let Customers Ghos...

Don’t Let Customers...

Tackle CX challenges with a customer engagement platform

Wherever your customer engagement obstacles lie,
CSG Xponent can launch quickly to overcome them.