One customer engagement platform does it all.
And does it best.
Unforgettable customer experiences, on the right channel, at the right moment. Your data makes it possible. CSG Xponent makes it happen.
Take your place among the world’s CX leaders
Be the brand that “gets” their customers
Anticipate their needs. Respond to their actions. On any channel, in real time. You’ll know your customers, and show them by delivering the next best experience again and again.
Turn static journey maps into lived experiences
Design and perfect your customers’ journeys across your digital channels. Tailor their interactions to meet them wherever they are, however their journeys unfold.
Endless possibilities. One unified platform.
Create Extraordinary Experiences Across the Customer Lifecycle
Introducing CSG Xponent Ignite
Don’t have the time to map out every customer journey from scratch? We've got you covered. With a holistic maturity model, ROI calculator and library full of industry-specific, prebuilt journeys, building customer journeys has never been easier.
Read the press release
CSG Named a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022
CSG Experiences Practice
- Apply a voice-of-the-customer focus for informed decision-making
- Uncover new insights through research and expertise
- Craft solutions and UIs for better experiences
- Build architectures that keep you adaptable
Why CSG Xponent
Understand the why behind customer behaviors
How do you know what’s truly driving customers to buy or bail from your brand? Context—and Xponent looks at all customer interactions so you can understand it.
Skip the rip-and-replace
Xponent connects to existing customer engagement systems and enhances their functions with sharpened intelligence, cross-channel connections and real-time responses.
Master the entire customer lifecycle
Personalize interactions at every step of the customer’s journey—from acquisition to care to retention—with one platform.
A proven customer engagement leader
It’s no secret among CX industry analysts:
CSG leads the pack in customer engagement solutions.
