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CSG Xponent

One Customer Engagement Platform Does It All.
And Does It Best.

You need to deliver effortless customer experiences in real-time to provide immediate value to your customers. The data your company collects and the systems it has to analyze that data make it possible. CSG Xponent brings it all together.

Endless possibilities. One unified platform.

Create extraordinary experiences across the customer lifecycle

Understand which customers are at risk of falling behind on payments. Keep them engaged on any channel with compliant reminders and payment plan offers.
Don't wait until they're about to leave. Predict customers' needs and send them proactive, personalized offers that keep them loyal to your brand.
Connect your digital and physical channels to our decisioning engine. Your notifications will strike at key moments that get customers to buy, engage and stay with your brand.
Support employees and wow customers by automating the contact center. Predict customer needs, get them to the right agent the first time, and provide your agents pop-ups with information they need to ace the call Learn More

Get a quick win

Don’t have the time to map out every customer journey from scratch? We’ve got you covered with a holistic maturity model, ROI calculator and library full of industry-specific, prebuilt journeys—meaning that building customer journeys has never been easier.

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Get a quick win

2024 State of the Customer Experience

Go beyond the buzzwords and learn about the new CX era. Learn what it is and what it’s not to understand how to craft the best strategy for your business.

Get the report

CSG Experiences Practice

You don’t have to overcome CX challenges on your own. Our experience experts help guide your next moves for winning customers and lowering costs.

Learn how they help
  • Apply a voice-of-the-customer focus for informed decision-making.
  • Uncover new insights through research and expertise.
  • Craft solutions and UIs for better experiences.
  • Build architectures that keep you adaptable.

Why CSG for customer engagement?

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Understand the why behind customer behaviors

How do you know what’s truly driving customers to buy or bail from your brand? Context. Xponent looks at all customer interactions so you can understand the context around them and act accordingly.

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Master the entire customer lifecycle

Personalize interactions at every step of the customer’s journey—from acquisition to care to retention—with one platform.

A proven customer engagement leader

It’s no secret among CX industry analysts: CSG leads the pack in customer engagement solutions.

Leader, Forrester WaveTM: Journey Orchestration Platforms, Q2 2020, Q2 2022, Q2 2024
Leader, SPARK Matrix™: Customer Communication Management (CCM), 2022
Leader, SPARK Matrix™: Customer Data Platform (CDP), 2022
Marketing Digital Innovation Award, Ventana Research, 2022

Recommended resources

Tackle CX challenges with CSG

Wherever your customer engagement obstacles lie, CSG Xponent can launch quickly to overcome them. Get started with our customer journey orchestration tools today.