Traditional communications services aren’t generating the revenue they used to. Customers are jumping to digital channels and services, taking their business with them. You need a quick way to launch and scale digital services that customers want to use and maximize revenue from existing communication services.
CSG can help. For more than 35 years, we’ve worked with communication service providers to monetize voice, messaging and data—and whatever comes next. We’ll help you launch digital services that will serve as the foundation for your business in the future, while making your business as efficient as possible to maximize revenue today.
At CSG, working with CSPs is in our DNA. For over three decades, we’ve helped leading telcos and cable companies around the world offer innovative new services to their customers through our revenue management solutions. We support hundreds of millions of video, voice and data subscribers worldwide on behalf of our customers. And we handle over 1.5 billion customer interactions each year through our customer communication solutions.
Whether you’re launching an IoT platform or a new subscription video on demand service, CSG has the solutions to help. Support any monetization model (subscription, pay-as-you-go, etc.) through any payment method (card, ACH, EST, and more), and do it all from a single solution. Correlate, rate, charge and bill for services in real time or in batch. And settle with partners across complex value chains for B2C, B2B and B2B2X business models.
Win new customers and provide a great experience across any channel. From managing field technicians and financials to communicating with customers on digital channels to producing and distributing statements every month, CSG’s solutions span all of your customer communications.
We’ll take on the operations—you take on the market. Our managed services teams know our solutions better than anyone, so we make sure those systems used as efficiently and effectively as possible. We’ll even also manage other non-CSG systems for you, so you can get back to what you do best—generating revenue.
5G. IoT. Digital transformation. These aren’t just buzzwords—they’re fundamental trends and technologies impacting how you run your business. You need to drive revenue growth from these new technologies, control costs through digitization and provide a great customer experience—and you can do it all with CSG.
A great customer experience isn’t based on just one experience. It’s the sum of every interaction a customer has with your company. Each interaction has to be designed and delivered on the right channel, at the right time, to engage customers for a lifetime. That’s where CSG can help.
The Digital Economy is here. And it’s here to stay. Participation is no longer an option. Organizations must position their digital services prog ...
Communication service providers are on the ride of their lives. New technologies and services are being launched at breakneck speed, with CSPs scra ...
Launch new digital services quickly without having to replace your existing billing system used to support traditional services.
Legacy bill ...
Learn how today’s contact centers can become more agile with the addition of technology enhancements, covering for absent employees and increasin ...
Many online charging systems (OCS) that claim to be cloud-native aren’t taking advantage of everything the cloud has to offer. The solutions are ...
As businesses see more of their workforce go remote, their HR and IT departments strain to respond to increased support requests from employees. Wi ...
CSG commissioned a Forrester study covering how end-to-end CX solutions break down silos and optimize data management.
Read a commissioned s ...
A well-established communications service provider (CSP) headquartered in Northern Europe needed to deliver on their vision to create new market op ...
Stay ahead of the market with CSG Ascendon Communications.