Communication Services

You've built your business on voice, messaging and data. Next up? Digital services that customers demand. Work with CSG to launch new digital services, and maximize profits from existing services.

Monetize and Optimize

Traditional communications services aren’t generating the revenue they used to. Customers are jumping to digital channels and services, taking their business with them. You need a quick way to launch and scale digital services that customers want to use and maximize revenue from existing communication services.

CSG can help. For more than 35 years, we’ve worked with communication service providers to monetize voice, messaging and data—and whatever comes next. We’ll help you launch digital services that will serve as the foundation for your business in the future, while making your business as efficient as possible to maximize revenue today.


CSG Knows CSPs

At CSG, working with CSPs is in our DNA. For over three decades, we’ve helped leading telcos and cable companies around the world offer innovative new services to their customers through our revenue management solutions. We support hundreds of millions of video, voice and data subscribers worldwide on behalf of our customers. And we handle over 1.5 billion customer interactions each year through our customer communication solutions.

Monetization

Whether you’re launching an IoT platform or a new subscription video on demand service, CSG has the solutions to help. Support any monetization model (subscription, pay-as-you-go, etc.) through any payment method (card, ACH, EST, and more), and do it all from a single solution. Correlate, rate, charge and bill for services in real time or in batch. And settle with partners across complex value chains for B2C, B2B and B2B2X business models.

Customer Communications

Win new customers and provide a great experience across any channel. From managing field technicians and financials to communicating with customers on digital channels to producing and distributing statements every month, CSG’s solutions span all of your customer communications.

Managed Services

We’ll take on the operations—you take on the market. Our managed services teams know our solutions better than anyone, so we make sure those systems used as efficiently and effectively as possible. We’ll even also manage other non-CSG systems for you, so you can get back to what you do best—generating revenue.


Capabilities

Revenue and Customer Management

5G. IoT. Digital transformation. These aren’t just buzzwords—they’re fundamental trends and technologies impacting how you run your business. You need to drive revenue growth from these new technologies, control costs through digitization and provide a great customer experience—and you can do it all with CSG.

Customer Experience

A great customer experience isn’t based on just one experience. It’s the sum of every interaction a customer has with your company. Each interaction has to be designed and delivered on the right channel, at the right time, to engage customers for a lifetime. That’s where CSG can help.

Digital Monetization

The possibilities for new digital service offerings are virtually unlimited—so don’t let legacy systems hold you back. Build, configure and launch services that engage consumers and strengthen brand loyalty—and do it all in 90 days or less with CSG.

Capturing the Enterprise Market

Supporting big businesses requires scalable billing solutions that can handle complex pricing models. Simplify the complex monetization of multiple services, across multiple locations and channels, sourced from different providers with CSG.


Recommended From Our Portfolio

Ascendon Digital CSP

Whether you are an operator with roots in wireline services or a mobile operator looking for new ways to grow revenue, Ascendon makes it easy to support whatever digital services you can imagine.

CSG Singleview

Over 70 leading wireline, wireless, IP carriers, and mobile virtual network operators (MVNOs) rely on CSG Singleview to deliver real-time charging and postpaid billing.

CSG Advanced Convergent Platform (ACP)

ACP is the market leader in North American cable and DBS processing, providing a reliable, outsourced, fully functional, customer care and billing platform with the ability to support video, data, wireless, home security and voice services on a single account.


Resources

Explore

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Digital Transformation: A Necessary Evolution

Video

Vice President of Global Services, Michael McKnight discusses DT disruption and creating a customer-centric business model.

Digital Transformation: Less About Technology

Video

Richard Ullenius, Head of Global Managed Services talks about the importance of framing Digital Transformation as a business, rather than just a te ...

Preparing for 5G: Three Major Challenges

Video

Robert Morrison, Executive Director of Product Management discusses three major 5G challenges and the importance of having a monetization strategy. ...

Wholesale Managed Services

Data Sheet | 1.1 MB

Deliver innovative services faster and cut costs from your business with CSG Wholesale Managed Services. CSG Wholesale Managed Services transforms ...

CSG Digital Wholesale

Brochure | 1.6 MB

CSG Digital Wholesale is a digital partner management and monetization settlement solution designed to handle the digital partner settlement lifecy ...

Improving Mover Retention With Proactive Customer Engagement

eBook | 11.2 MB

Companies need to engage with customers before, during and after their movers’ journey—and they’ll need the right data and channels to do it. ...