Fraud Alerts

It’s a common challenge for financial institutions and consumers alike: how to reduce the risk of credit card fraud. Flag potentially fraudulent charges and alert customers in near-real time with CSG.

Stop Fraudulent Activity in its Tracks

The rate of credit card fraud is skyrocketing in the United States, with 31.8 million consumers impacted by fraudulent charges annually. Nearly 90 percent of those victims are sent replacement credit cards, costing issuers as much as $12.75 per card, along with additional time and resources spent supporting those consumers.

Transactional fraud notifications from CSG extend the efficiency, reach and frequency of your outbound data protection and control process. Our voice automation solutions combine state‐of‐the‐art technologies, including speech recognition, text‐to‐speech and interactive voice broadcast and response as well as alert messaging.


Secure Customer Data

Protect customers with a straightforward, voice‐driven call experience that speeds response times. Suspicious activity can then be contained and the appropriate measures can be put into action to ensure account protection.

Real-Time Updates

Automatically message cardholders through their preferred channels concerning a suspicious activity on their credit card or other financial services account.

Use Preferred Channels

Deliver time-sensitive notifications, identity verification, and alerts about potential security threats via customers’ preferred delivery channels including interactive voice, SMS/text messaging and email.

Empower Customers

Give customers the opportunity to accept the at-risk transaction, or speak to a fraud agent from the issuing financial institution.


Portfolio

Interactive Messaging

With CSG Interactive Messaging, service providers can increase efficiency through automation and allow customers to self-serve.


Resources

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