The rate of credit card fraud is skyrocketing in the United States, with 31.8 million consumers impacted by fraudulent charges annually. Nearly 90 percent of those victims are sent replacement credit cards, costing issuers as much as $12.75 per card, along with additional time and resources spent supporting those consumers.
Transactional fraud notifications from CSG extend the efficiency, reach and frequency of your outbound data protection and control process. Our voice automation solutions combine state‐of‐the‐art technologies, including speech recognition, text‐to‐speech and interactive voice broadcast and response as well as alert messaging.
Protect customers with a straightforward, voice‐driven call experience that speeds response times. Suspicious activity can then be contained and the appropriate measures can be put into action to ensure account protection.
Automatically message cardholders through their preferred channels concerning a suspicious activity on their credit card or other financial services account.
Deliver time-sensitive notifications, identity verification, and alerts about potential security threats via customers’ preferred delivery channels including interactive voice, SMS/text messaging and email.
Give customers the opportunity to accept the at-risk transaction, or speak to a fraud agent from the issuing financial institution.
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