Patient health goes beyond an annual check-up or a medication pick-up. It depends on a long-term relationship where you build trust and show patients you care about their wellbeing. Regular communication and interactions with your patients helps them stay healthy before, during and after appointments.
CSG helps your patients take care of their health, even when they’re not in the office for a visit. Send voice and text notifications so they always know about their next appointment or prescription pick-up. Automated notifications let your staff focus less on routine reminders, and more on in-person patient care.
CSG healthcare notifications increase patient appointment attendance so they can get the care they need, when they need it. We send prescription reminders so patients know when to pick up their medications, and surveys so you can identify areas to improve patient care.
Make sure patients show up to important appointments with automated appointment reminders. Your staff can spend less time on the phone and more time serving patients. If patients need to reschedule, they can do it all over automated text and voice—and you can fill the empty slot with another appointment.
Improve medication adherence with automated text or voice reminders. Patients can text a short code (five or six digit numbers) to enroll in the program. Let patients know the day and time their prescription is ready for pick-up, and how much it will cost. When they need to refill, all they need to do is send a text.
Send post-appointment or post-surgery surveys to learn what went well and where you can improve. Feedback arrives in real time, so you can identify common trends and learn how you can make your care even better.
Millions of customers refill prescriptions every month. With four billion prescription refills issued in the United States every year, medical notification alerts give pharmacies an opportunity to deliver a great patient experience, increase patient loyalty and create a reliable source of revenue.
Want to send text messages to customers? You’ll need to get them to opt-in first. Cellular carriers require that you get permission from cust ...
Missed service calls are one of the most expensive elements of a customer service cycle. Idle technicians cost companies thousands of dollars every ...
CSG’s telephony-based electronic visit verification (EVV) service delivers an easily repeatable, low-cost, high speed-to-market solution. CSG dev ...
59% of companies agree customers are demanding more personalization but there is a gap between the companies with the resources to create cohesive ...
Today’s consumer expects easy, personalized experiences not just from the tech industry, but also from healthcare. But healthcare providers could ...
CSG commissioned a Forrester study covering how end-to-end CX solutions break down silos and optimize data management.
Read a commissioned s ...
Today’s contact centers are not ready. They struggle to adapt to call spikes. They can’t track customers to anticipate their needs. At the same ...
A leading government contractor needed to quickly communicate with customers during a government shutdown. CSG helped them deliver timely, relevant ...
